Bachelorette.com Aka Isdera Corporation Aka Priveco late shipments wrong address rude attitude Hazel Park Michigan

i have similar bad service problem with Privco. Parcel were sent out late or not, i am not being informed at all. when i send an email to enquire, short and un-constructive reply from the lead customer service representative (Justin Felix). I sent out 1-2 emails usually there will be no replies for a week to two, then i will send the 3rd, 4th, 5th, 6th, 7th email before i got a short reply that does not solve the problem. its not the first time i am having problems with ordering party supplies from this company. i will nv order again and recomend this to my friends. For your information, my order have yet to arrived at my door step until today. This company had badly spoilt 2 x sister's hens nights. and i am being blacklisted by my sisters. please if possible reply my emails. i send it to you all many many times! even as of today!

Hi, This is Tom from PriveCo Inc..  I'm sorry to hear about your trouble and I can do everything possible to fix it.  


I apologize that we don't have 24 hours customer service, but our company isn't large enough.  We do have someone here from 9-5 Monday through friday to answer the phones.  I apologize if this isn't enough.  Even though we are the largest company in the bachelorette party business, we just aren't that big.  


In fact, other websites in our industry don't even list a phone number at all, they only offer contact via e-mail.  So, we are a step ahead of our competitors in this regard.  


I'm not exactly sure why your order didn't arrive, but of the 2,000 or so packages we send out each week, we do get a fair number back because the address was either incorrect, missing an apartment number, or didn't include the business name.  I'm not saying this was exactly the problem with your order, but I can say that it happens a lot.  Addresses are entered during the order process by our customers and that exact address is printed on your package label.  


I welcome you (or anyone else reading this) to give us a call at 1-800-809-0610 or to write to us directly at comments@bachelorette.com for customer service.  If you want to ask for me directly, I'll be happy to speak to you if I'm available, which isn't too often.  You can e-mail me though at tom@priveco.com, but the response will be slower than using the customer service e-mail.  


Again, I'm sorry about the trouble.

I, like you, am experiencing gawd awful customer service and I was wondering if they, having gotten your address wrong, by any chance gotten the name wrong as well?

Cuz I live in an apartment complex and I keep checking in at the office to see if my package FINALLY arrived and the only package that has been there all week is in a box curiously about the size my order would arrive in and is addressed to an apartment with a coincidently similiar apartment number as mine, but it is not in my name.

pissed as idk what with this company, very inconvinient customer service (what customer service I got, that is

I would like to apologize to this customer for the trouble with her order.  

After further research this company goes by many names:

shopinprivate
bachalorette.com
Isdera Corporation
Priveco