Complaint Review: BAER'S FURNITURE COMPANY, INC. - North Palm Beach Florida
- BAER'S FURNITURE COMPANY, INC. 910 US Highway 1 North Palm Beach, Florida USA
- Phone: 561-626-6100
- Web: www.baers.com
- Category: Bed & Bath
BAER'S FURNITURE COMPANY, INC. NO SERVICE, NO WARRANTY, DELAY TACTIC TO PRORATE DEFECTIVE MATTRESS North Palm Beach Florida
*UPDATE Employee: Help with mattress
*General Comment: Funny....
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We purchased a SERTA on 9/15/2014. Within a few weeks of delivery and having slept on the new bed; we called Baer's Furniture customer service because the mattress was sagging and the sleeping on the bed for both of us had become painful. We heard nothing for a few weeks again, called Baer's customer service and were told that the service manager would get back to us. This occurred again two or three times until late December, 2014. The mattress set cost $1482.89
Finally, I called American Express in December, 2014 and complained that we were getting no response from this vendor.
Baer's contacted us within a few weeks after calling American Express. They had a contractor repreresenting SERTA come out and visit our home and inspect the mattress. Upon seeing the mattress he stated, "I can see a problem already but I have to measure and document and follow the procedures." The technician was at our home for over an hour.
Weeks later, Baer's contact us and said, "We must go to the store to get our new mattress." Upon arriving, the sales lady stated, "Let me show you the mattresses" and right away she started a selling pitch that we should buy this more expensive $5,000 mattress set. We said, we just want a bed that we can sleep on and doesn't sag and cause us pain to sleep on and we don't want to spend $5,000. The sales lady wasn't happy and said, "Then we will order you a replacement from Serta and you will get a new mattress with a new warranty."
The new mattress was delivered in February, 2015 and again, after several weeks of sleeping on this bed it was sagging and painful just like the first. Again, we started calling Baer's customer service and the same things occurred- lack of phone calls back and we had to keep calling them and again, complaine with American Express.
Baer's said they "pro-rated" our purchase--- based upon what I do not know. The new pro-rated amount was $1101.55. They are using this method to reduce their liability and their delay tactic of not getting back to us to let the clock run.
Baer's then sent their own "technician" out who took a string and laid it across the bed and said it's only sagged 1 inch or so so you have to wait 90 days to file another claim.
We've asked numerous times for a refund. Baer's is not reputable and SERTA's national customer service was called at 1-888-567-3782 and their position is that the retailer must honor the warranty or service unless that retailer goes out of business then they will not intervene.
We will never purchase SERTA again and we will never purchase from Baer's: they are less than honorable and their customer service does not exist.
This report was posted on Ripoff Report on 07/20/2015 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/baers-furniture-company-inc/north-palm-beach-florida-33458/baers-furniture-company-inc-no-service-no-warranty-delay-tactic-to-prorate-defective-1243035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Help with mattress
AUTHOR: Kelly - (USA)
SUBMITTED: Wednesday, July 22, 2015
Hi,
We are sorry to hear about this issue with service and the mattress. We would like to help. Please email your contact information and customer number (if you have it available) to klieberman@baers.com Thank you.
Kelly
Baer's Furniture
#1 General Comment
Funny....
AUTHOR: Tyg - (USA)
SUBMITTED: Monday, July 20, 2015
I find it funny really. The SECOND mattress did the same as the first. Use a little of that BRAIN!!! If BOTH mattresses were BRAND NEW when YOU got them then its ONLY due to YOUR USE that has caused the mattress to fail!!! HOW is it THIER fault that YOU are OVERWEIGHT?? Its the ONLY fact that would make sense!! Its either YOU are overweight and that weight is destoying your mattress or YOU have having jumping competitions on YOUR bed!!! Take some responsibility for YOUR problem!! Its NOT THIER FAULT!!!! Its YOUR use, its YOUR problem!!! YOU need a MORE EXPENSIVE MATTRESS THAT IS GOING TO FIT YOUR NEEDS!!! YOU went with CHEAP!!! YOU got EXACTLY what YOU paid for!!! Grow up and accept YOUR PART IN ALL OF THIS!!!! Its VERY obvious that YOU can NOT afford to buy "nice" and when there is an issue YOU IMMEDIATLY turn to SCAMMING to get your way. YOU shame yourself AND your family by doing so!! YOU claim its faulty product but CLEARLY it is NOT!!! Its YOUR rather rotund body!!! Then when they DO give you ANOTHER mattress THE SAME THING HAPPENS!!!!! WHY cant YOU accept REALITY??? Is it a genetic deficency that just wont allow YOU to admit that YOU are the problem??
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