Baers Furniture Company Sold me defective quality furniture Florida North Naples

Bought several pieces of furniture from Baers in Naples in May of 2016. It was purchased for a condo that we recently bought in Bonita Bay Florida. The furniture was delivered on the day  I was returning to go back to New york.( So it was never used until we returned in Oct). We are seasonal people down here! We came back to Florida in October of 2016 and started to use the furniture. Shortly after sitting on the main chair my husband was complaining that the chair was really uncomfortable. We put in a call right away and they came to check the furniture. The repair technician said at that time that the "Chair would break in to "give it time" Well fast forward to the following season and now this season and not only is my husband sitting in a hole but the couch is starting to collapse as well. I have had to put a lawn cushion under the chair seat to keep him from sinking further. The technican was called back BECAUSE IT WAS THE SAME PROBLEM THAT WE ORIGINALLY COMPLAINED ABOUT IN 2016. (THE SEAT CUSHION AND HOW BAD IT WAS). That being said the tech now stated that he would order us a new core. That was Jan. 16th, 2018. No one contacted me again until I made contact with them a week or two later to find out what was going on. The company told me that the core was ordered and  would take 6-8 weeks.

WHAT...I continued to call and then at the end of March they said the cushion was in.  BUT I HAD TO CALL THEM. I then told them that this was no longer an acceptable solution because the couch cushions were having the same problem. I also felt that even if they came to put the new core in right before we were going home we would have no time to see if they were going to work. It would have only given us a week to try them out before we went home. it is then that I told them that i wanted my money back for all three peices because even though this was a name brand ,BROYHIL set, it was terribly made and was the worst furniture that I have ever purchased. I, quite frankly was surprised that Baers was selling furniture of this poor quality and that in fact the reason that I chose Baers was because I thought they carried better quality furniture.

I have now for the past two weeks, been given the run around, and even told them if they were to give me my money back that I would rebuy something else from their store ,most likely resulting in me spending much more money. I have repeatedly been told the same thing as written per script for Baers employees.1. It is past the warranty.---WRONG. I first complained about this problem when it was brand new.And now it is getting worse. And the problem is also that we are seasonal people.2. That the furniture would wear in over time like a pair of shoes---WRONG...maybe shoes break in if they are good leather which is also imposssible to find today. I know this because I bought another outstanding chair at the same time from Baers that I bought this set and it has been comfortable since the day I first bought it.3. Well THEY SAY "we ordered the cores for you and that is all we can do"...EVEN THOUGH IT HAS TAKEN ALMOST THREE MONTHS TO ARRIVE AND I WONT BE HERE TO SEE IF THEY  ACTUALLY WORK?

None of these solutions or comments are acceptable to me in any way. Sadly everything that is being made and sold today in AMERICA is of EXTREMELY POOR QUALITY, from shoes,to appliances, to mattresses, to furniture or food, you name it..It is most likey an import and of terrible quality. The poor consumer is having to digest spending in my case almost $1800 for furniture that I cannot use...After maybe sitting on it for three months TOTAL...How is that fair?  And it is truly not acceptable. to vcchoke on this response. THEREFORE  I WANT MY MONEY BACK FOR A REPURCHASE. SHAME ON THESE COMPANIES...I AM SURPRISED THAT THERE ARE NOT MORE LAWSUITS GOING ON TO FINALLY PUT AN END TO THIS MADNESS. GRRRR