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Report: #1324474

Complaint Review: Bagger Bags - Lake Worth Florida

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  • Reported By: Kevin — Indiana USA
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  • Bagger Bags 1107 3rd Ave S Lake Worth , Florida USA

Bagger Bags Ordered poor quality bags, sent back for full refund and cannot get them to refund my money Lake Worth Florida

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 I ordered motorcycle parts from bagger bags, and when I received the product through FedEx a month after ordering, I was not satisfied with the quality. I made several attempts to call them and ask for a refund, and when I was finally able to talk to them, I was told to send the items back and they would give me a full refund. It cost me 130$ to send the shipment back, not including the 1550$ it cost to purchase the items, which was billed on my bank card. After a week of sending the shipment back, I called to see if they had received the package and they said yes, the money would be refunded within 10 days. After the ten days, the money was not back in my account. I had made numerous attempts to reach them, leaving

several messages, never getting a call back. Finally after a couple of weeks, my call was returned and I was told the person who did the refunds, processed refunds on Mondays and to call back the following Monday. I kept calling every week only to get the same answer, that my money should be back on my card, which it wasnt. Only to be told after a month of going back and forth with this business over the phone that I needed to contact my bank and ask them to do a charge back dispute. My bank wasnt able to do this, because Bagger Bags had stalled the whole refund for over a 30 day period. I called back again and told them my bank wasn't able to do a dispute, and they needed to refund the money. They said they were sending me

an email telling me that the status would be refunded within 5 business days, I waited 10 days after receiving the email and still no refund. They said to give it a few more days, and if I hadn't received it, to ask my bank to do a charge back and the bank would charge Bagger Bags a fee for the charge back. At this point, this has been going on for months now, so my bank isn't able to do a charge back. I am now back to square one, and still no refund. I have made several attempts to contact them, finally getting ahold of someone, I ask to speak to the owner, their response was, " He's in a business meeting", and the person who handles the refunds, their response is, "oh he's not here today". Still no refund, out 1,680$ and not happy with the company all around, at this point I would be happy to just get my 1550$ back. But I am at a point now I don't know what else to do.

This report was posted on Ripoff Report on 08/24/2016 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bagger-bags/lake-worth-florida-33460-4005/bagger-bags-ordered-poor-quality-bags-sent-back-for-full-refund-and-cannot-get-them-to-r-1324474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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