Complaint Review: Bank of America corporation - Charlotte North Carolina
Bank of America corporation BOFA A bank who misleads in order to make a profit Charlotte North Carolina
*Author of original report: Good points
*Consumer Comment: emperator?
*Author of original report: Thank you Jim
*Consumer Comment: Ridiculous X4
*Author of original report: Jim- the one who is wrong is you
*Consumer Comment: Ridiculous X3
*Author of original report: Jim- get your facts straight
*Consumer Comment: Ridiculous X2
*Author of original report: Jim- don't give your opinion on matters you don't know
*Consumer Comment: Ridiculous
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All banks have a mission statement that was presented to the federal reserve for approval and their mission statement says that they are centered on the customer and that their duties are to enhance and uphold the customer. However, in bank of america's case- its mission statement is only in written words with no significance at all for bank of america matches at its own accord. Bank of america is a misleading financial institutions who is capable of lying or misguiding the customer. Bank of America has become corrupted and that is what happens when entities are endorsed; they try to raise to power.
One of the major issues bank of america caused me was when it tricked me into depositing a check where a bank associate guided me through the deposit process and this woman assured me that the realiase of the funds would only take one business day- to my dissmay; there was a notice the next day on BOFA's app where it said that my funds were on hold for 12 days so I called and call the customer service number where they lied and say that the only way to stop the deposit was to show up at a branch which I did and they put me on the customer service number where I had to wait for 16 minutes then the manager at the 6300 Sunset blvd branch in hollywood, california tried to get smart saying that the deposit could not be stopped nor expedited. I even had the issuer company of the check to have a conference call where it was useless to speak to a representative and also to a bank manager. Now this bank manager made a high pitch tone when she tried to get smart and said "by law". Unfortunately, this happened at time where I was limited on funds and that check was worth two weeks so I was left without any money where I was forced to ask PayPal for credit and I became indebted because PayPal's credit was limited and difficult to use. There was no reason for bank of america to have aggravated me by intentionally witholding my funds through deceit since the check was legitimate from a well-known company.
During my predicament when I called bank of america- one woman was so stupid in what she said- that I should add more funds- how exactly I was going to add more funds if BOFA withheld my funds intentionally? Bank of america must learn that money does not grow in trees. Then in another ocassion when I wanted explanation another woman also acts stupid and has a big mouth saying that it was to ensure that the funds are paid. Otherwise, I would be held liable. Is this how intelligent bank of america is? A check is never put on hold on purpose for 12 days.
Another major issue caused by bank of america is that when the account becomes overdrafted- bank of america charges fees for items that bank of america never paid. While I understand the fees for items that were paid; the fees for items that were never paid are unacceptable and that was the case when bank of america withheld my funds on purpose for there were items initiated that were to be paid in two days and I trusted because the bank associate lied to me when she said that it would only take one business day and like that there were other times when bank of america charged fees for items it never paid for. One of the stragedies of bank of america is to transfer the funds to the merchant 2 and sometimes 3 days later even though the process used was debit and not credit and BOFA does it in order to cheat the customer because when you see a balance in your account; that is how you guide yourself- only to find out 2 or 3 days later that the balance seen on that day was incorrect because the incompetent BOFA did not transfer the funds until later. BOFA made a big deal about the zelle program so I trusted BOFA and paid someone 600 dollars; at the time there was a misunderstanding with a company where they were charging ahead of time. Now BOFA even gave me confirmation that the funds were transferred why then 2 days later when the company charge my account; BOFA used the funds already transferred to paid the company. This unacceptable action caused me all types of troubles then when I called BOFA for an explanation; the bank associate acts stupid because bank of america does not take responsibility for its mistakes.
Bank of america can go great lenghts to lie for one time I had an issue with a payment where I was told that nothing could be done because it had already been paid out but in bofa's app- the status of the payment said "pending" which means the issue could have been solved and bank of america claimed that the system showed "paid" . other representatives claimed that they were unable to see the status- how is that me as the customer; I am able to see the status and bank of america cannot? Is this how incompetent and ignorant BOFA really is? Then after I called the last representative; 5 minutes later; the transaction receives the status paid by art of magic and out of the blue on my phone app. What about the customer service level? Oh let me tell you about it. Each representative makes its own rules and regulations even though they all work for the same incompetent corporation and when you call; what one customer tells you is going to be very different from what another phone representative would tell you and bank of america endorses these type of behavior for it has failed to discipline its employees. Some of them even have a big mouth and talk back. Are these the manners that bank of america teaches the ones who represent it?
This report was posted on Ripoff Report on 08/04/2018 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america-corporation/charlotte-north-carolina-28255/bank-of-america-corporation-bofa-a-bank-who-misleads-in-order-to-make-a-profit-charlotte-1454991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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