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Report: #1454991

Complaint Review: Bank of America corporation - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: George — Los Angeles California United States
  • Bank of America corporation 100 North Tyron Street Charlotte, North Carolina United States

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All banks have a mission statement that was presented to the federal reserve for approval and their mission statement says that they are centered on the customer and that their duties are to enhance and uphold the customer. However, in bank of america's case- its mission statement is only in written words with no significance at all for bank of america matches at its own accord. Bank of america is a misleading financial institutions who is capable of lying or misguiding the customer. Bank of America has become corrupted and that is what happens when entities are endorsed; they try to raise to power.

One of the major issues bank of america caused me was when it tricked me into depositing a check where a bank associate guided me through the deposit process and this woman assured me that the realiase of the funds would only take one business day- to my dissmay; there was a notice the next day on BOFA's app where it said that my funds were on hold for 12 days so I called and call the customer service number where they lied and say that the only way to stop the deposit was to show up at a branch which I did and they put me on the customer service number where I had to wait for 16 minutes then the manager at the 6300 Sunset blvd branch in hollywood, california tried to get smart saying that the deposit could not be stopped nor expedited. I even had the issuer company of the check to have a conference call where it was useless to speak to a representative and also to a bank manager. Now this bank manager made a high pitch tone when she tried to get smart and said "by law". Unfortunately, this happened at time where I was limited on funds and that check was worth two weeks so I was left without any money where I was forced to ask PayPal for credit and I became indebted because PayPal's credit was limited and difficult to use. There was no reason for bank of america to have aggravated me by intentionally witholding my funds through deceit since the check was legitimate from a well-known company.

During my predicament when I called bank of america- one woman was so stupid in what she said- that I should add more funds- how exactly I was going to add more funds if BOFA withheld my funds intentionally? Bank of america must learn that money does not grow in trees. Then in another ocassion when I wanted explanation another woman also acts stupid and has a big mouth saying that it was to ensure that the funds are paid. Otherwise, I would be held liable. Is this how intelligent bank of america is? A check is never put on hold on purpose for 12 days.

Another major issue caused by bank of america is that when the account becomes overdrafted- bank of america charges fees for items that bank of america never paid. While I understand the fees for items that were paid; the fees for items that were never paid are unacceptable and that was the case when bank of america withheld my funds on purpose for there were items initiated that were to be paid in two days and I trusted because the bank associate lied to me when she said that it would only take one business day and like that there were other times when bank of america charged fees for items it never paid for. One of the stragedies of bank of america is to transfer the funds to the merchant 2 and sometimes 3 days later even though the process used was debit and not credit and BOFA does it in order to cheat the customer because when you see a balance in your account; that is how you guide yourself- only to find out 2 or 3 days later that the balance seen on that day was incorrect because the incompetent BOFA did not transfer the funds until later. BOFA made a big deal about the zelle program so I trusted BOFA and paid someone 600 dollars; at the time there was a misunderstanding with a company where they were charging ahead of time. Now BOFA even gave me confirmation that the funds were transferred why then 2 days later when the company charge my account; BOFA used the funds already transferred to paid the company. This unacceptable action caused me all types of troubles then when I called BOFA for an explanation; the bank associate acts stupid because bank of america does not take responsibility for its mistakes.

Bank of america can go great lenghts to lie for one time I had an issue with a payment where I was told that nothing could be done because it had already been paid out but in bofa's app- the status of the payment said "pending" which means the issue could have been solved and bank of america claimed that the system showed "paid" . other representatives claimed that they were unable to see the status- how is that me as the customer; I am able to see the status and bank of america cannot? Is this how incompetent and ignorant BOFA really is? Then after I called the last representative; 5 minutes later; the transaction receives the status paid by art of magic and out of the blue on my phone app. What about the customer service level? Oh let me tell you about it. Each representative makes its own rules and regulations even though they all work for the same incompetent corporation and when you call; what one customer tells you is going to be very different from what another phone representative would tell you and bank of america endorses these type of behavior for it has failed to discipline its employees. Some of them even have a big mouth and talk back. Are these the manners that bank of america teaches the ones who represent it?

This report was posted on Ripoff Report on 08/04/2018 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america-corporation/charlotte-north-carolina-28255/bank-of-america-corporation-bofa-a-bank-who-misleads-in-order-to-make-a-profit-charlotte-1454991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#10 Consumer Comment

emperator?

AUTHOR: coast - (United States)

POSTED: Wednesday, August 08, 2018

The bank representative you spoke to at the time of deposit was probably unaware of your account history. Accounts with an overdraft history are a higher risk to banks. Account holders with a history of overdrafts may be required to wait longer periods for unverified deposited funds to become available. A conference call including the payer and the bank does not verify funds availability.

Banks will typically penalize account holders for all overdrafts, whether or not the item was paid. For some reason you think you should not be penalized for unpaid NSF items. Well too bad, because that’s the way it works throughout the banking industry. The easiest way to avoid overdraft penalties is to simply not authorize debits or withdrawals against unavailable funds. You appear confused as to the difference between posted funds and available funds. You may want to consider cancelling automatic withdrawals to avoid continuing your overdraft dilemma.

A basic prerequisite to be an emperor requires not only conquest but also knowing how to properly spell the job title.

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#9 Author of original report

Good points

AUTHOR: Jay - (United States)

POSTED: Tuesday, August 07, 2018

 I already explained why the emperor and the politician figures were used so I am not going to explain to you the reasons behind those metaphors since you are going off the topic and throwing irrevelant things. Besides, you don't know if I spelled it wrong on purpose. On the other hand, your good points: Overdraft accounts- you are right- you are talking about the prescribed rules. However, more than one single element must apply and I will tell you what I told bank of america-" I am not a new customer that open the bank account yesterday and the number of times that I have deposited a fraudalent check are zero" so bank of america should not have delayed the realesed of the funds for 12 days when it lied about saying that the funds of that legitimate check would only take 1 business day and a bank associate assured me of the time frame; only to be surprise the next morning by a sudden and unexpected notice from bank of america in the BOFA's phone application where it said that the funds would be delayed for 12 days. The bank individual did not know certain facts- perhaps but that does not excuse that bank associates say something that is not true or that has the potential for changes- it is called negligence and bank associates should be well trained on what to say, how to say it and when to say it. Otherwise, it just means that BOFA is just hiring anyone off the streets. Having a bank conference among the bank, the payor and the customer does not guarantee funds availability- perhaps but bank of america should have acted in a reasonable way for BOFA was given the option of either expedite the deposit process or cancel the the deposit and return the check to me so that I could cash the check at another place which is more reasonable. Bank of America's actions were unreasonable and wreckless.

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#8 Author of original report

Thank you Jim

AUTHOR: Jay - (United States)

POSTED: Tuesday, August 07, 2018

 Well thank you Jim- you have just recognized how corrupted Bank of Americs truly is. It was said that banks are these institutions who if given the opportunity- they will try to raise in power as it is bank of america's case and don't get me wrong. I am not backtalking BOFA. I do not need those tricks that are so simple. All the issues presented in my story are issues that I screamed at bank of america. How? That is another story.

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#7 Consumer Comment

Ridiculous X4

AUTHOR: Jim - (United States)

POSTED: Tuesday, August 07, 2018

all you are doing is wasting my time and the time of the audience.  Really?  Nobody appointed you spokesman for the audience.  However, as the only member of the audience and current spokesperson, you have been wrong from minute one.  I will continue to correct your errors.

I did not ask for opinion or advice or guidence.  Every time you post here, you are inviting contributions from the audience.  As your lone audience member.... you will continue to get feedback.

Correct my errors and mistakes? Who? You?  Yes.  Please go back to my original response and read it until you understand it.  Open your mind to the 100% probability you are wrong.

a true expert focuses on the issue at hand.  I have been.  You offer nothing in response except to name call.  That does nothing to endear you to your lone audience member - me.  You offered the story of what happened to you.  The bank was correct in their responses to you, you were wrong, I explained why, and you offered nothing to point out why they were wrong.  Your response has been that of a petulant baby crying out for his mommy.  If you don't like this, just remember, I am your lone audience member.

Now, here is how this ends:  Bank of America will close your account at some point; that's their practice when they don't want you as a customer, and most of the management types there have the authority to close your account for any reason, including backtalking from a customer.  BofA is almost at a point where they won't need customers given all of the contracts they have with the Feds and the states,, so they can be selective with customers.  They need no reason to close your account, you cannot challenge their decision, and you agreed to all of that when you opened the account.  That's not an opinion. 

Of course, you can go to any bank or credit union once BofA closes your account, however the policies and procedures are all basically the same.  If you're not happy with what BofA did to you, then you will not be happy anywhere.

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#6 Author of original report

Jim- the one who is wrong is you

AUTHOR: Jay - (United States)

POSTED: Tuesday, August 07, 2018

 Now listen Jim- all you are doing is wasting my time and the time of the audience. Period I said get your facts straight for I did not ask for opinion or advice or guidence. Get that straight. Your opinion is unecessary. When I mentioned the politician or emperator- that was a metaphor but I guess your understanding is so limited and I used that metaphor because in reality you are no one and your word is not important. Correct my errors and mistakes? Who? You? How can you correct my errors and mistakes when you are the one who is mistaken and wrong. You are going off the topic and focosing on either irrevelant things or things made up by you and a true expert focuses on the issue at hand. Stop wasting my time and the time of the audience and get yourself a life.

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#5 Consumer Comment

Ridiculous X3

AUTHOR: Jim - (United States)

POSTED: Tuesday, August 07, 2018

You said that you are an authority? Who said so? You? I can also say that I am an important politician at the white house or the emperator in asia I said so because I am.  I've never had the situations that have happened to you because...well...I know the industry.  If you were an important politician, you would not have put a complaint here because it would not have happened to you.  You also would have known what I told you was correct,  Perhaps you can also define what an emperator is though.  If it is anything like an Emperor, then you have no jurisdiction to override US Banking regulations.

This site was made to reveal the truth and also to reveal experiences; not for people like you who seek attention and who steek to steal the spotlight by playing the hero.  This is a public website Jay.  You have the ability to complain, but you don't have the ability to spew lies without those lies being challenged.  You see the little rebuttal button?  That's for people like me who can offer clarity and correct errors  you make.  If you're interested in offering your own unchallenged opinions, then you can start your own website and regulate who posts (or doesn't post) to your site.  At the end of the day, you were the one who has all of the problems.  I cannot heroically step in and help you.  You are beyond any help anyone can provide.  I have given you advice - that's the best I can do without sitting down and teaching you.

That the federal agencies cannot intervene and do not care about the issues between customers and banks- it is because of ignorants like you that customers do not want to take action or defend themselves and they rather let the financial institutions take advantages of them.  Our Federal agencies and regulations contain many protections for the average consumer.  They require audits, multiple types of examinations, and investigations to insure and protect the integrity of the system with the public.  What our regulations do not do is protect consumers from their own ignorant and careless behavior.  That's what you want our Federal Government to do.  They cannot protect people from their own ignorance, whether we're talking about banking, utilities, transportation, or any other department within the perview of the Federal Government.

You have not made change in any way what I said and wrote because you do not know what you are talking about. After all, your useless opinion was not asked and it is not neecessary.  There is not one thing in that pair of sentences that is correct.  Every time you post here, you invite a response.  As i said, if you want the last word, then start your own website.  Until then, this is a public website.  Free speech, remember?

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#4 Author of original report

Jim- get your facts straight

AUTHOR: Jay - (United States)

POSTED: Tuesday, August 07, 2018

 Jim- stop playing your childish games. You said that you are an authority? Who said so? You? I can also say that I am an important politician at the white house or the emperator in asia Stop paying self-tribute to your greatness. This site was made to reveal the truth and also to reveal experiences; not for people like you who seek attention and who steek to steal the spotlight by playing the hero.

At the end; not even you knew what you were talking about. My story is not about credit or debit cards- read the whole story again and again so that head of yours can register what it is being presented and once you do comprehend then present facts- don't present your speculations and personal opinions that no body needs that.

That the federal agencies cannot intervene and do not care about the issues between customers and banks- it is because of ignorants like you that customers do not want to take action or defend themselves and they rather let the financial institutions take advantages of them. You have not made change in any way what I said and wrote because you do not know what you are talking about. After all, your useless opinion was not asked and it is not neecessary.

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#3 Consumer Comment

Ridiculous X2

AUTHOR: Jim - (United States)

POSTED: Tuesday, August 07, 2018

the world does not function according to your ideology the world does not function according to your ideology...   Actually, yes it does.  It does so every day.  Your ad hominum attacks, or to simplify for you....name calling....only tells me you have no real rebuttal to what happened to you.  No go back and read what I wrote...over and over....S-L-O-W-L-Y....so you can understand that when you swipe a debit card, you are paying in cash - period.  You have ZERO recourse when you use a debit card.

 

Why do banks don't present a mission statement? Because you say so? Who do you think you are? The mission statement of the banks in not centered around the customer?  The Federal Government does not mandate they have a Mission Statement, which is what you said.  Some banks only deal with commercial clients - so mission statements to commercial clients are useless.   Mission statements are ONLY marketing tools to convince a potential customer (or an ignorant one) that they care.  Mission statements in banking mean nothing.  Banks are governed by Federal Regulations and if you want them to do something outside of those regulations, which you asked them to, they can do nothing for you.  They have to hold large checks.  They cannot intervene in disputes between you and a merchant.  Their job is to comply with Federal Banking Regulations.  Now if they can serve you and comply with the Regulations, everyone wins.  But if you want them to do something outside of those regulations, they won't.  They will not cater to you if it means breaking the law.

 

Who am I?  Someone who knows banking regulations and financial institutions.

 

...you are not the supreme authority; you got that? Check your facts and do know what you are talking about because in this case; you are demostrating that you are an ignorant who does not know what you are talking about.  Actually I am an authority (I guess to you that would be a superior authority) on this and am consulted on a regular basis regarding banking and financial issues.  Now stop using your debit card and stick to checks and cash.  You will not lose nearly as much money in the process.

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#2 Author of original report

Jim- don't give your opinion on matters you don't know

AUTHOR: Jay - (United States)

POSTED: Monday, August 06, 2018

 Now listen Jim- the world does not function according to your ideology which is the ideology of a true idiot. You said that just because I present a check; it does not mean it is good. Did you read the whole story? It is obvious that you did not. Why do banks don't present a mission statement? Because you say so? Who do you think you are? The mission statement of the banks in not centered around the customer? It is obvious that you don't know anything about mission statements from a bank. Take a moment to read a few mission statements from the banks so that you can get familiar with them. If you don't like the reports- thats your problem; not mine for you are not the supreme authority; you got that? Check your facts and do know what you are talking about because in this case; you are demostrating that you are an ignorant who does not know what you are talking about.

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#1 Consumer Comment

Ridiculous

AUTHOR: Jim - (United States)

POSTED: Monday, August 06, 2018

George, banks don't present mission statements to the government committing to providing good customer service.  There is no reason for a bank to provide any such statement.  The Federal Government requires banks to comply weith existing banking statutes and regulations,  None of those laws focus on customer service.  The Feds don't care whether a customer is 'satisfied' with the level of service.  They only care that the law is being followed.  So your opening statement is ignorant.  Now to the rest....

One of the major issues bank of america caused me was when it tricked me into depositing a check where a bank associate guided me through the deposit process and this woman assured me that the realiase of the funds would only take one business day- to my dissmay; there was a notice the next day on BOFA's app where it said that my funds were on hold for 12 days.  Bank tellers have no knowledge of specific laws.  The only job for a teller is to process a deposit, or handle a withdrawal.  Bank management, on the other hand, does know, and they happen to be correct.  Once a check is deposited, it cannot be removed or otherwise handed back to you.  If it has to be placed on hold, then it is on hold.  They can actually hold a check for 15 days if they wish.

Then in another ocassion when I wanted explanation another woman also acts stupid and has a big mouth saying that it was to ensure that the funds are paid. Otherwise, I would be held liable.  Correct.  Simply because you deposit a check you think is good doesn't mean the check is good.  In fact, you can read all about the idiotic people here, like you, who deposit a check, withdraw a certain amount, only to find the entire check was no good, and the account holder now has a bank account in the negative, incurring overdraft fees.  Yes, these people who deposited the fraudulent check also blame the bank.  And yes, checks can be held for 12 days or longer and all of it is legal, per existing banking regulations.  So far, your bank's personnel seem to be looking out for your best interest.

Another major issue caused by bank of america is that when the account becomes overdrafted- bank of america charges fees for items that bank of america never paid.  Except that you spent the money, didn't you?  You went to your merchant, you purchased items, and you spent the money.  The fact it hasn't left the account is irrelevant.  A debit card is not a credit card.  When you use a debit card, the money will show as spent from your account, even if the funds aren't disbursed.  The debit card is a replacement for cash, in your case.  There is no float when you use a debit card.

One of the stragedies of bank of america is to transfer the funds to the merchant 2 and sometimes 3 days later even though the process used was debit and not credit... You clearly don't understand how the payment process works.  This literally has nothing to do with the Bank, whether this is BofA, or any other bank.  This has everything to do with the merchant.  When you swipe a debit card to buy something, the merchant has 24-72 hours to confirm the transaction as real.  Until then, the money sits undisbursed, and pending, in your account.  When the merchant confirms the transaction, then the funds are disbursed.  A debit card is cash and should be treated as such.

Bank of america can go great lenghts to lie for one time I had an issue with a payment where I was told that nothing could be done because it had already been paid out but in bofa's app- the status of the payment said "pending" which means the issue could have been solved and bank of america claimed that the system showed "paid" The bank is correct again, and you are wrong again.  If something shows as "pending" it means the bank is simply waiting for the merchant to verify the transaction and the funds are ready for disbursement.  If you have a payment dispute with the merchant, then you should be dealing with the merchant, not with the bank.  A debit card is NOT a credit card; you don't have the same protections regarding payment with a debit card that you do with a credit card because a debit card is CASH.  Everytime you use a debit card, you are paying in cash; the difference is that the cash is in electronic form.  If you have a dispute, and you used a debit card, then you cannot dispute the transaction with the bank.  If you have a dispute regarding payment to the merchant, then you need to go to the merchant, not the bank.  The bank is in no position to help you. 

George, you truly have zero idea what's happening and this represents one of the sadder posts I've read.  I would suggest HIGHLY you stop using your debit card until you completely understand how it works.  Right now, you don't have a shred of knowledge about banking and especially about how to use a debit card and the protections you don't have when using one.  Stick to cash and checks.

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