Banker's Life and Casualty Company Refusal to pay deserved benefits Carmel Indiana

My mother has been a policy holder of the Long-Term Care Policy for well over 20 years, faithfully paying her premium on time and in full. Now that she is in a nursing home and needs her long-term care benefits, the company does everything they can to delay her payments as long as possible. Today being the 26th of March, she has yet to be paid for her February benefit. Their usual excuse is that they never received the invoices, even though I have a handful of fax confirmation sheets to prove otherwise. Most recently they claim that their "policy" is that they do not begin to process any claim until ten (10) business days after receipt and then they have ten (10) business days to process the claim. Can anyone tell me what kiind of customer service that is? That is nothing more than playing with the well-being of their policy holders who rely on the benefit to pay the facility where they live. This has been going on for nearly 2 years and frankly my family is completely fed up with their constant lies. I reported them to the competent regulatory agency, but sadly a regulatory agency cannot properly regulate an industry they are in bed with; nothing came of the claim except they repeated the lies we had been told. So much for help from the government.

I just want people to be aware of how Banker's Life operates and how they treat their policy holders.