Report: #1443700

Complaint Review: Bankers Warrantt Group -

  • Submitted:
  • Updated:
  • Reported By: Kaci — Eglin Air Force Base Florida United States
  • Bankers Warrantt Group United States

Bankers Warrantt Group, Centricity Bankers Warranty Group Misrepresentation of product, customer service giving false info, money taken but no profit received Nationwide

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On Monday, May 14th, 2018, I reported an insurance claim on my iPhone X at the Verizon store on base at Eglin. It fell on concrete and the entire back is shattered. Mind you, when I first set up my new Verizon account, I pain (in a full amount) for insurance through this company because they offered a good military discount. Had I known at the time that I wouldn’t be able to use my insurance I would have stayed away from this company. That day the customer service associate from this insurance company informed me that I would receive my new phone in the mail within 2-3 business days, but first i had to pay the 150$ dedictable and they would place a 1,000$ (and some change) on hold with my bank account until I sent back my cracked iPhone X. He assured me I would receive it within those days because I explained to him that I was moving across the country the following Monday for a military move. Here it is Saturday, May 19th, and still no phone. I spent the entire day yesterday (THE ENTIRE DAY) on the phone with this company. I got the run-around all day. I was promised a call back, never received it. These "customer service reps” would go ask their supervisor what to do about the situation but every time I asked to speak with a supervisor there wasn’t one there? Ultimately, after about 4 different customer service reps (throughout a 12 hour time span, each a 30 minute phone call and each one telling me "no supervisor is in at this time), I was informed that they did not have a tracking number and could not tell me where this 1,000$ phone was, and that they could not reimburse me the 1,000$ And 150$ to my bank account. I am highly frustrated and disappointed in this company. I do NOT recommend anyone to use them for insurance.

This report was posted on Ripoff Report on 05/19/2018 08:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bankers-warrantt-group/bankers-warrantt-group-centricity-bankers-warranty-group-misrepresentation-of-product-cu-1443700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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