Complaint Review: Barber Dealer Group - Shawn Mathews - Vallejo California
- Barber Dealer Group - Shawn Mathews 4325 Sonoma Blvd, Vallejo, California U.S.A.
- Phone: 707-638-1819
- Web:
- Category: Auto Dealer Repairs
Barber Dealer Group - Shawn Mathews - Service Advisor & Ford Motor ripoff Told me I was not a "Loyal Ford Customer" because I did not have my oil changed at their establishment even tho I had purchased 3 new Ford made vehicles for local dealers Vallejo California
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On 30 June 2001, I purchased a new 2000 Mercury Marque from Mike Curran, the Lincoln Mercury Dealer, that was subsequently taken over by Barber Dealer Group
On 1 July 2004 I called for an appt. because my A/C Heater Fan had quit working a week or so before this date however, we had gone on vacation and therefore unable to take the car in. I was given a Jul 6 appt.
Shawn Mathews, the service advisor, called me with an estimate of $900.00. $590 for the part and the remainder for labor. I requested that he contact Ford Motor Co. and ask for this to be covered under the warranty as this was not a normal "wear & tear" item. The warranty had expired on 30 Jun 04, 1 day prior to me making the appt.
He asked where I got my car serviced and I replied I had my oil changes done by Quality Lube. He replied that since I was not a "Loyal Ford Customer" he doubted that there was anything he could do. I told him that I had purchased 3 new Ford made vehicles from local dealers and therefore I considered myself a very loyal Ford customer.
I was told that he contacted Ford and my request was denied, but that I should be pleased that he was able to save me quite a bit on the repair bill. The part was $98.49 and labor 439. for a total of 544.75 incl. tax. I feel that the whole transaction was dishonest and I do not believe Ford Mtr. Co was contacted.
I also cannot believe that "he saved me" almost $500. on the part.
Frances
Vallejo, California
U.S.A.
This report was posted on Ripoff Report on 07/08/2004 10:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/barber-dealer-group-shawn-mathews/vallejo-california-94590/barber-dealer-group-shawn-mathews-service-advisor-ford-motor-ripoff-told-me-i-was-no-98179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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