Barclays Priceline Rewards Visa Refuses to cover fraudulent charges to credit card. Wilmington Delaware

12 year customer of Priceline Rewards Visa.  Great credit, never late. Bogus charge appears on my statement for $125.40 from Amazon Oct 2020. Immediately catch it and call Barclay. Issued a new card, refunded. Next month the charge reappears.  Called and explained the situation.  Amazon emails proof that charge wasn't mine.  Faxed info to fraud claims at Barclay. $125.40 refunded for the second time.  In December the charge reappears!  Faxed Barclay again and told it'll all be sorted out and refund will be issued. 

Barclay issues 2 letters saying they have concluded their investigation and the charges were, in fact, fraudulent. I pay my $8700 balance just to be rid of them leaving the $125.40 for them to take care of.  Next statement my bill is $196, after I closed the account! Customer service "graciously" refunded me $70.88 in bogus interest charges, but the $125.40 remains on the account.  On the phone now with them for the second time today. On hold for an hour and 24 minutes before someone picked up.  Now back on hold. Finally spoke to Sam at fraud claims who says this case is at a "higher level" than he can deal with right now and that someone will call me on monday.

After following their every procedure, calling numerous times, waiting for literally hours on hold.....they "can't help me today".  Worst, worst, worst customer service I have ever experienced in my lifetime of 53 years.  Nobody at this company seems to care. Even their hold music is interupted occasionally with, " Sorry for the extended wait time.  The weather is bad."  Really? It's cold outside. No bad weather in the entire United States at the moment.