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Report: #447823

Complaint Review: BarcodeGiant.com - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Tewksbury Massachusetts
  • Author Confirmed What's this?
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  • BarcodeGiant.com 218 S Wabash Chicago, Illinois U.S.A.

BarcodeGiant.com Barcode Giant Bad service, slow shipping and a ton of lies Chicago Illinois

*UPDATE Employee: Customer Service Response

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This company managed to deceive me today, they lied to me twice and order is being delayed twice. They are dishonest and may lead to believe that product is in stock when it is not and may sell you products they do not know when they will actually ship. Here is a summary of my experience and when I asked them to cancel the $990.00 order, they decided to ship it to keep the sale. My advise shop elsewhere, I had bad experience.

Cancellation request for order #14669867544xxxxx:
Dear Barcode Giant, I am writing to express my complete disappointment in your services. I called your sales staff last Monday to check on an item and was told that it was in stock and as soon as I pay online, the order can ship on Monday. I called you on Wed and was told that I owe you $58.00 in sales taxes that you did not include during checkout, after faxing our sales tax exemption we were told it will ship that afternoon and that we will get tracking on Thur AM. When I inquired today, I was told that I have to complete more paperwork and that the package did not ship. I have no tolerance in dealing with incompetent people and company that continuously gives Bad information to its customers. I am hereby request cancellation of my order and full refund within 24 Hrs. I plan to purchase this item from a different vendor that may appreciate my business. Thank You Hanson

Crisp sound
Tewksbury, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 04/30/2009 03:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/barcodegiantcom/chicago-illinois-60604/barcodegiantcom-barcode-giant-bad-service-slow-shipping-and-a-ton-of-lies-chicago-illin-447823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#1 UPDATE Employee

Customer Service Response

AUTHOR: Barcodes - (United States of America)

POSTED: Tuesday, October 18, 2011

While we were not previously aware of your posted comments, we appreciate your concern expressed in your review and understand you have spent valuable time on this matter.  We regret that we did not meet your expectations and would like to do what we can to improve your experience.  Please give us another opportunity to make this right.  Because we cannot determine your account from the name on this review, please call me or the CEO directly at your convenience at 888-875-7170 ext 8853.

Sincerely,

Customer Support Supervisor

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