Complaint Review: Barnes & Noble - Glastonbury Connecticut
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- Author Not Confirmed
- Barnes & Noble 175 Glastonbury Blvd Glastonbury, Connecticut United States of America
- Phone: 860-657-1636
- Web:
- Category: Miscellaneous Electronics
Barnes & Noble defective Nook replaced with used unit Glastonbury, Connecticut
*Consumer Comment: Question..
*Consumer Comment: Most warranties are like that
Show customers why they should trust your business over your competitors...
On Oct. 3rd I bought my wife a nook as a birthday present. Within 38 days, the nook would turn pages on it's own, or open a new book many pages into the book. I contacted Barnes & Noble about the problem and they offer ONLY to send a used Nook as a replacement, OR issue a store credit ONLY ! At over $150.00 for an e-book reader, I feel this is shabby customer relations. BEWARE buying from Barnes & Noble !
This report was posted on Ripoff Report on 11/15/2010 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/barnes-noble/glastonbury-connecticut-06033/barnes-noble-defective-nook-replaced-with-used-unit-glastonbury-connecticut-662027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Question..
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, November 15, 2010
Just about every warranty for electronics give the manufacturer the option to send you a Refurbished unit. But if you don't want to do that how much is the store credit they are offering?
If they are offering you a $150 store credit, what would keep you from using that credit to buy a NEW one from the store?
#1 Consumer Comment
Most warranties are like that
AUTHOR: Flynrider - (USA)
SUBMITTED: Monday, November 15, 2010
Just about every electronics warranty I've seen give the manufacturer the option of sending you a refurbished unit if yours turns out to be defective. Nothing new there.
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