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Report: #1273221

Complaint Review: Barrister Global Service - Hammond Louisiana

  • Submitted:
  • Updated:
  • Reported By: TiredTech — Beaufort North Carolina USA
  • Author Not Confirmed What's this?
  • Why?
  • Barrister Global Service PO Box 1979 LA 70404-1979 Hammond , Louisiana USA

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I performed work for them. No return label in the parts box. Told them on the phone I needed a return label for the parts, never got one. Went to the useless tech portal, requested a return label, receive a confirmation of my request, never got label. Finally called them when they were trying to rip me off for my pay for 2 jobs now, they said they would straighten it out. Finally got a return label, sent the part back. Now they are claiming the serial numbers didn't match. The person on the phone didn't know whether it should have been the old part or the new part. I swapped out the part as indicated by the SOW, so the part should have been the old part.

Attempted to dispute the charges through the port, "Undeliverable mail", same as the pay issues email address.

Contacted the owner of the company, he shoved it off to another lacky. Now their trying to keep all my money due to the one S.O. that they have no right to charge me for, instead should be paying me for both service orders.

They are doing everything they can to rip me off for 2 service calls. They keep calling me to do more work for them and I refuse, letting the dispatcher know exactly why I'm not doing calls for them anylonger.

I will be calling some prominent people that I know personally in some of the companies that do business with Barrister and will be referring them to more ethical companies.

 

 

This report was posted on Ripoff Report on 12/09/2015 10:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/barrister-global-service/hammond-louisiana/barrister-global-service-ripping-off-techs-hammond-louisiana-1273221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
1Employee/Owner

#4 Author of original report

Not in this case.

AUTHOR: - ()

POSTED: Wednesday, February 17, 2016

I went through your supposed channels, clicked on the link in your useless portal, emailed and called. Finally, after reporting it on this website got results.

 

Instead of the canned answers you give, why don't you do something about the problems in your company? Oh, that's right, you make too much money from not solving the problems as opposed to solving them.

That's why I don't do any more work for you. Pay someone else, if they ever do get paid, more money beacause I was the least expensive in this area. I can live without the head aches of working with your company.

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#3 UPDATE Employee

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AUTHOR: Barrister Global Services Network - (USA)

POSTED: Sunday, January 31, 2016

 All pay issues are being handled within 72 business hours. The CEO copied on all of them. Pay issues are handled within 72 business hours. If you are provided a response that you feels requires further investigation, please email payissues@Barrister.com and explain any new information or information that could cause pay issues to take another look. We handle pay issue complaints via email and tech may continue to email payissues with any information that is necessary and we will take another look at it. The CEO does review the email responses that are provided to Techs are able to access return labels on the tech portal themselves, so there should not be a delay in receiving a label. Barrister is contractually liable to return parts within 10 days for many customers and that is why we request same of techs.

In every dispatch paperwork, the information for returning parts, how to access a label and the timelines and penalties are very clearly outlined. Obvioulsy, if the tech has worked with us for 3 years, with good experiences, we feel that the tech knows and understands the required processes. The tech should email payissues with any other information he/she may have that would cause Payissues to take another look at the situation to see if there is anything further that can be done. We appreciate our technicians and we send 3 emails within the 10 days for each and every part that is not returned in an effort to remind the tech to get the part in on time, so he/she is not charged. We do EVERYTHING we can to try to avoid a tech incurring a penalty.

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#2 Author of original report

It was just the opposite in this case.

AUTHOR: - ()

POSTED: Friday, December 18, 2015

They finally sent a check. As for the doing everything they can to avoid tech penalties, it was just the opposite in this case. Read, my previouse post. I still have the emails and phone calls were useless.

Thank you for finally paying me, but I think I'll be avoiding the headaches I suffered from trying to get paid in the future by terminating our relationship.

 

 

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#1 REBUTTAL Owner of company

Chargeback penalty/ Returning parts

AUTHOR: Barrister Global Services Network - (USA)

POSTED: Friday, December 18, 2015

Chargeback penalty/ Returning parts –

Techs are able to access return labels on the tech portal themselves, so there should not be a delay in receiving a label.  Barrister is contractually liable to return parts within 10 days for many customers and that is why we request same of techs.  In every dispatch paperwork, the information for returning parts, how to access a label and the timelines and penalties are very clearly outlined.  Obviously, if the tech has worked with us for 3 years, with good experiences, we feel that the tech knows and understands the required processes.  The tech should email pay issues with any other information he/she may have that would cause Pay issues to take another look at the situation to see if there is anything further that can be done.  We appreciate our technicians and we send 3 emails within the 10 days for each and every part that is not returned in an effort to remind the tech to get the part in on time, so he/she is not charged.  We do EVERYTHING we can to try to avoid a tech incurring a penalty.

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