Baseball Express ripoff San Antonio Texas

Baseball Express is an online sporting goods store and owes me $220.00.

On April 22, 2006 I ordered an Easton Stealth CNT -5 Senior League Baseball Bat which was received in the first week of May and billed to my credit card on May 2, 2006. Later that month during a game it was discovered that the bat had a flat side to it and I contacted Baseball express to get a replacement. I was told that the bat was once again on back order and the I would need to return the bat to them and they would send me a new bat. Approximately May 15th I returned the bat back to Baseball Express and received the new bat. On June 2, 2006 I noticed a new charge from Baseball Express for the bat which led me to believe they charge me twice for the same bat since they didn't bother calling or emailing me prior to them charging my account.

I immediately contacted Baseball Express and spoke with a Jose who informed me that they wouldn't accept my other bat since it had been used during a game that I needed to send the bat back to the manufacturer. Therefore I received the old bat back, a week later and sent it for a replacement. Once I received the new bat I sent it to Baseball Express for a refund. I sent this bat via UPS on July 6, 2006 and according to UPS it was delivered on July 11, 2006. I noticed on July 13th that the refund had still not been put onto my account so I once again called Baseball Express. I was then informed by Russell that they didn't receive the bat until the 13th, which I know is a lie, and that the refund would be put onto my account either that night or the very next day. It is now the 15th and the refund has yet to materialize.

So once again I got onto the phone with Baseball Express and was informed that they never received the bat, when I called them on that lie they claimed that the refunds can only be done once Mark inspects the bat which now won't happen till sometime next week. I told them this was unacceptable and that I wanted my money immediately. I will never recommend this company to another person nor will I ever order from them again.

Can you help me?

Vicky
Phoenix, Arizona
U.S.A.