Report: #1055267

Complaint Review: is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff -

  • Submitted: Fri, May 31, 2013
  • Updated: Fri, May 31, 2013
  • Reported By: Victim — West Palm Beach Florida
  • is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff -

    USA is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff - Basictalk misleading me and requires a 12 months contracts with basd customer services outside of the US, a lot of transfer to ask 1 question Internet

*General Comment: BasicTalk: Good but Basic

*Consumer Comment: You signed up with Vonage NOT Basic Talk

*General Comment: Vonage/Basic Talk

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For the public information, basic talk or is actually VONAGE under a different name, they are propbally loosing so much customer they had to try a new gimmick to lure victims. After, I saw the commercial online, i was very excited for this new affordable phone services, and I check their website and they clearly state no annual contarct, but they sent me a email stating 12 months agreement with $60 cancellation fee and want to give me a used equipment.

This is a scam tactic and someone must to stop these companies for taking advantage of us and misleading their customers. First they should clearly disclose that the are VONAGE, not after you siginup!

BEAWARE:!!! On their webiste, it clearly state NO Annual contract, (unless they've removed after my complaint)


And Here' the  a copy of the email that Basic talk. [continued below].... send me:

Your Order Information:
Customer Name: ********
Address: *********
Account Number: 10116*****
Temporary Vonage Number*:*********** 
User name: ***********       
Account Status: Active 
Vonage Plan: BasicTalk(TM)
Monthly Plan Charge: $9.99     
Payment Method: Credit Card      
Service Agreement: 12 Months 
Order Receipt Date: May 29, 2013       
Order Confirmation Number: ***********       
Order Total:  $22.32 
Dear *********,
To view this important account information in Spanish, please scroll down to the end of this English message.
Para ver esta informacion importante acerca de su cuenta en Espanol, por favor vaya al final del mensaje escrito en Ingles.

Welcome and thank you for choosing Vonage. To help you get started, this email describes some important details about your new Vonage Account. Please review the following important information concerning your order and retain this email for future reference:

We're processing your order and if you ordered an adapter from us, we will email you as soon as your Vonage adapter ships. Just a reminder you'll need to have a high-speed Internet connection because Vonage uses your existing high-speed Internet to deliver quality phone service. You can access your online account today at Here, you can set up your voicemail features, verify your address for 911 dialing and check out all that Vonage has to offer to make life a little easier.
Please be sure to read the important information below. If the information is different from what you agreed to or if you have any questions, please call our Customer Service department at 1-VONAGE-HELP (1-866-243-4357) within seven(7) days so we can help you.
Best Regards,
Getting Started       
We are happy to transfer your existing telephone number(s) . You will receive several important emails, particularly the Letter of Authorization (LOA) email. It's important that you complete and return the LOA as soon as possible or we will not be able to transfer your number.
While the number transfer is in process, a temporary phone number is assigned so you can start saving immediately.
Go to 'Getting Started' ( for more information on using your temporary phone number.

Voicemail Plus
Get your Voicemail by Phone, Web or Email at no extra charge.
Voicemail Plus is included with Vonage service at no extra charge. You can access your voicemail messages three ways: from any phone, from the web or through your email.For quick access simply dial *123 from your Vonage phone, enter your Voicemail password (temporary password is 1234), and press 1 to listen to your messages. For your protection, please change your Voicemail PIN as soon as possible. For more information on Voicemail Plus, please visit:
Your First Invoice 

Item                                      Quantity  Unit   Subtotal
 Vonage Reconditioned VDV23 Phone Adapter         1 $79.99   $79.99
Rebate for Reconditioned VDV23 Phone Adap
ter                                              1($79.99) ($79.99)
Phone Number                                     1  $0.00    $0.00
Activation Fee                                   1 $29.99   $29.99
Activation Fee Waived                            1($29.99) ($29.99)
BasicTalk(TM)                                    1  $9.99    $9.99

Sales Tax:                                                    $4.80
Sales Tax:                                                  ($4.80)
Local Communications Service Tax:                             $2.14
Local Communications Service Tax:                           ($1.57)
Federal Program Fee:                                          $1.05
State Gross Receipts Surcharge:                               $0.97
State Gross Receipts Surcharge:                             ($0.71)
State 911 Fee:                                                $0.50
Shipping:                                                      $9.95

Total:                                                        $22.32
Your order date is the date you subscribe or the date we process your first payment, whichever is later ("Order Date"). For your convenience, the payment method provided at signup (unless that method is modified by you) will be used for all future credits/debits made to your account. Starting on your Order Date, we charge you in advance for your monthly service plan; charges not covered by your plan will be charged the following month (including toll free, directory assistance, or international calls). Your invoice above includes applicable sales tax and sales tax credit due to any instant rebate you received with your order. If you accrue charges outside your normal plan, your payment method may also be charged mid-cycle (between your normal billing dates) on the day immediately following the date your account balance reaches or exceeds seventy-five dollars ($75). Late payments and returned checks are subject to late payment fees and returned check fees, respectively. Detailed descriptions of the above charges are available online at
Money Back Guarantee
Money Back Guarantee applies to only the first line you ordered. If your original order included more than one service line, the service line with the Money Back Guarantee is noted above.
Under our Money Back Guarantee program, if you cancel your service (or the service for your first service line) within thirty (30) days from your Order Date, we will refund the payments you made to Vonage, if any, for the first month service charge (less any overages, payphone calls to Vonage toll free numbers, directory assistance or billable international calls), as well as initial shipping and activation fees and any other applicable fees and taxes.
Additional lines are not covered by our Money Back Guarantee and are subject to the terms of our Cancellation Policy at
If you purchased your adapter from a retail provider, you can return your adapter only to that retailer pursuant to their return policy. Vonage does not refund the price of adapters purchased from retail providers under its Money Back Guarantee.

The rate plan you have selected is subject to a minimum commitment period of 12 months and an Early Termination Fee starting at  60.0 . This ETF Fee varies by rate plan, is pro-rated and declines in accordance with the conditions of your selected plan. A table setting forth Early Termination Fees and proration schedules may be found online at
The terms and conditions of the Early Termination Fee associated with the original rate plan you selected for each ordered line will remain in effect until the commitment period is completed, regardless of any changes made to the rate plan associated with each line during that commitment period.
For those service lines subject to an Early Termination Fee, the Early Termination Fee will not apply to the cancelled service line if such line is cancelled within 30 calendar days from your Order Date.

Our Cancellation Policy
We hope you never leave us but, if you decide to cancel, you can do so by calling us at 1-VONAGE-HELP (1-866-243-4357). Please visit the following web address for our hours of operation:
Cancellation is effective on the date you cancel. Unless your service plan is eligible for and within the Money Back Guarantee, all charges paid for this order are non-refundable If you cancel your service before the end of your billing cycle, there are no pro-rated refunds.
Charges for international calls or usage outside your plan, payphone calls to Vonage toll free numbers, and/or any other features or services not expressly included in your monthly plan fee are separately charged and billed to your method of payment and emailed to you within seven (7) days after final cancellation.
If you or someone you referred signed up for Vonage service through our Refer-A-Friend program, click on: for important information, including charges which may arise from an early cancellation of service by a referrer or referee.
Vonage may not be compatible with some TTY, alarms and other systems. For more details, please visit 
Reasonable Use
Unlimited calling and other services are based on normal residential use. See and for details.
As a Vonage customer, you agree to be bound by the Terms of Service which can be found at
Incorrect Information
If for any reason the information in this email is not what you signed up for please call us at 1-VONAGE-HELP (1-866-243-4357) within seven(7) days of receipt of this email.

This report was posted on Ripoff Report on 05/31/2013 08:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

BasicTalk: Good but Basic


I have now had BasicTalk for 3 months, and I would like to make some observations about the service:

1. Yes, it is a Vonage company. You can buy the Grandstream (BasicTalk) ATA box either online or at Walmart. I assume that Walmart has some connection to the service.

2. There are NO contracts required, the service can be cancelled at any time. The service costs $9.99/month. The rest of the charges are governmental. My last bill was $12.13.

3. It is very, very basic service. You have CallerID, Call Waiting and Voicemail. That's it. Incoming calls usually display name and number. Outgoing calls display your number twice. Not a real problem for me. One nice thing: you can access your voicemail om the BasicTalk site.

4. The internet service is the limiting factor in this scenario (as it is with any VoIP service.) The faster and more reliable the ISP is, the better the VoIP service is.

5. The one negative about this product is customer support. Your only options are email or chat. Chat is only available M-F 9AM to 9PM EST. I have had to use the chat service a couple of times, and my problems were quickly solved. The wait for a tech sometimes is long.

6.BasicTalk says fax is not supported, but I have been able to send two local faxes. Would keep a landline if fax was that important to me.

Why pay more for phone service? I was paying $50/month for my Verizon/DSL service. FiOS not available, only the slowest DSL speed. Use Comcast and I have no real problems.

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#2 Consumer Comment

You signed up with Vonage NOT Basic Talk

AUTHOR: magicguy333 - ()

I am contributing to the original posting.  

Basic Talk is service provided by Vonage.  
Yes they are providing this service under a new name.  
This was launched on May 14, 2013.  

This is to offer a low cost phone plan, along with a lower cost equipment cost, and as well NO contract.  
I can say this for myself because I used to have Basic Talk which I recently cancel their service from having problems with my internet service provider.  

Their unlimited calling plan is $9.99 plus taxes and there is NO contract at all. 
You can cancel at any time with no penalties.  It is a month to month service. 

Vonage in the other hand currently offers a contract plan and a non contract plan. 
Comparing to the plan offered under Basic Talk, their plan is US & Canada Unlimited.  
With a 1 year contract is $9.99 a month for the first 3 months and $24.99 (plus taxes and fees) after the first 3 months.  
They also offer a non contract plan for $$24.99 a month plus taxes and fees.  

This information is clearly posted on the Vonage web site and that is where I just got it from. 

After looking at the information that this person posted, it clearly shows that the information came from Vonage which is the company he signed up with NOT Basic Talk.  

The first mentioned of it is: 

Temporary Vonage Number*:*********** 

The second mentioned of it is: 

Vonage Plan: BasicTalk(TM)

It also clearly says that he signed up for a 1 year contract: 

Service Agreement: 12 Months 

Then if you keep reading it further down it says:
Welcome and thank you for choosing Vonage.
You can access your online account today at

When it gets to the part of the charges in detail it clearly says: 

Vonage Reconditioned VDV23 Phone Adapter          $79.99 

The Basic Talk Adapter costs $9.99 plus tax at Walmart. 

After looking through all the information posted this person clearly did not signed up with Basic Talk but with Vonage.  Being this the case his posting is irrevelant.  

Also from looking at the receipt date shown on the information he posted which is May 29, 2013
and the date he posted on this site, May 31, 2013, he should have been able to contact Vonage and cancel his service under their 30 day money back guarantee.  

I hope my posting helps others that might be confused between Basic Talk and Vonage even though both services are offered by the same company.  

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#3 General Comment

Vonage/Basic Talk

AUTHOR: Greg - ()

This complaint started off making sense. Yes "BASIC TALK" is a dumbed down VONAGE device, but it seems it's a Walmart product using the Vonage technology.

That said, he keeps saying that BASIC talk says they're no contract but from his invoice, he signed up with VONAGE.

I just signed up with Basic Talk. it's NO CONTRACT. Vonage on the othe hand is a 1 yr contact and there are termination charges after the first month.

I should state that I had Vonage and gave it up. The customer support is quite good, their system works great.........but I started off with a 9.99 plan and was being billed nearly $20. All kinds of service charges - some designed to look like Gov't taxes. The reps (spoke to 3) all said they were gov't taxes. I checked Vonage's site and discovered they weren't. 



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