Bay Area Zerorez, Inc. Charged > 100% over base service for 'Protectant' on Carpet - that was a total ripoff San Jose California

My neighbor, hired Bay Area Zerorez on 4-16-2016 to clean her carpet.   The technician was Tony Ford, Invoice number 34628.  The work done on Leafwood Dr, Salinas, CA.  

My neighbor heard a commercial on the TV for Bay Area Zerorez, $99 Clean 2 rooms Get 3rd room Free special.  

The technician, Tony,  asked if she wanted the Protectant as well as the carpet cleaned and she said yes.

Tony did NOT tell her in advance that that would cost her $30 per room, and since she had 3 rooms and a hall way cleaned, the protectant was put on 4 rooms for $120.

If Tony had told her that's what the cost would be in ADVANCE, she would not have approved this option.  

Tony was at the house for approx 30 mins to clean the carpet and apply the 'protectant'.   He also missed one section of a bedroom which was not cleaned.

So instead of being a little more than $99, the bill was  $263.

My neighbor is an elderly woman, and Tony took advantage of her, by not disclosing in advance what the actual cost would be.  Needless to say, it is not professional to take advantage of women, especially older women.

Bay Area Zerorez is a ripoff company, taking advantage of elderly people.