Report: #773444

Complaint Review: BB&T Bank (Fayetteville, NC

  • Submitted: Tue, September 06, 2011
  • Updated: Tue, September 06, 2011
  • Reported By: MadAsHellOverIt — Fayetteville North Carolina United States of America
  • BB&T Bank (Fayetteville, NC
    Raeford Rd., Fayetteville, NC
    Fayetteville, North Carolina
    United States of America
  • Phone: 910-860-7839
  • Web:
  • Category: Banks

BB&T Bank (Fayetteville, NC Bank BB&T credit bureau loans checking savings account Fayetteville, North Carolina

*Consumer Comment: Good Job!

*Consumer Comment: Didn't your account terms specify a minimum balance?

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I opened a "free" checking account with the Raeford Rd. branch of BB&T bank in Fayetteville, NC in December 2009.  I used the account exclusively for over a year until I received such poor and downright rude customer service from the Raeford, NC branch that I began using a different bank.  I left approximately $7 in the account and it remained there until May 2011 when BB&T began charging me $10 per month for the "free" checking account, overdrafting the account.

These $10 fees went on for 3 months until BB&T closed my account with balance of -$23 dollars and charged me another $30 for the "service."  

On 8/31/11 I went into the Raeford Rd. branch and spoke with Mary Hickey-King.  I requested that the balance be put at $0 and informed her that I would not be paying the -$53 under the circumstances.  She promised to look into it and get back to me by Friday.  She did not call me back on Friday. 

I called back on Tuesday 9/6/11 and spoke with Mary Hickey-King who said that the credit I requested had not been approved.  I then spoke with Franklin Keller (Assistant VP) who stated that even though I opened the account as a "free" checking account that no credit would be given for the $60 in service fees and rudely stated that I need to pay it or they would report it to other banks.

The terrible, rude, and unprofessional customer service I received EVERY TIME I went to the branch in Raeford forced me to look elsewhere for banking services.  I never approved of having my account transferred from a free checking to one that costs $10 per month and will not pay service fees for services that I did not receive. 

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#1 Consumer Comment

Good Job!

AUTHOR: mr rik - (USA)

NOT pay'n em SQUAT!

You have to stick to your PRINCIPLES, the banks sure don't have any.

You already have another acct with a bank your satisfied with so SCREW EM!
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#2 Consumer Comment

Didn't your account terms specify a minimum balance?

AUTHOR: voiceofreason - (United States of America)

Just about any free bank account will specify a minimum balance that must be maintained to avoid fees. That taken for granted, it's silly bordering on outrageous for the bank to do anything more than simply confiscate the $7 you left there, close the account and call it a day. But, that's a bank for you. Try dealing with the corporate HQ in Winston Salem. A CEO staffer just might be embarrassed enough by the actions of the "little heads" you dealt with to just zero the damned thing out and end the sorry business.
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