Complaint Review: BB&T Bank (Fayetteville, NC
- BB&T Bank (Fayetteville, NC
Raeford Rd., Fayetteville, NC
Fayetteville, North Carolina
United States of America
- Phone: 910-860-7839
- Category: Banks
BB&T Bank (Fayetteville, NC Bank BB&T credit bureau loans checking savings account Fayetteville, North Carolina
*Consumer Comment: Good Job!
*Consumer Comment: Didn't your account terms specify a minimum balance?
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These $10 fees went on for 3 months until BB&T closed my account with balance of -$23 dollars and charged me another $30 for the "service."
On 8/31/11 I went into the Raeford Rd. branch and spoke with Mary Hickey-King. I requested that the balance be put at $0 and informed her that I would not be paying the -$53 under the circumstances. She promised to look into it and get back to me by Friday. She did not call me back on Friday.
I called back on Tuesday 9/6/11 and spoke with Mary Hickey-King who said that the credit I requested had not been approved. I then spoke with Franklin Keller (Assistant VP) who stated that even though I opened the account as a "free" checking account that no credit would be given for the $60 in service fees and rudely stated that I need to pay it or they would report it to other banks.
The terrible, rude, and unprofessional customer service I received EVERY TIME I went to the branch in Raeford forced me to look elsewhere for banking services. I never approved of having my account transferred from a free checking to one that costs $10 per month and will not pay service fees for services that I did not receive.
This report was posted on Ripoff Report on 09/06/2011 10:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bbt-bank-fayetteville-nc/fayetteville-north-carolina-28376/bbt-bank-fayetteville-nc-bank-bbt-credit-bureau-loans-checking-savings-account-fayett-773444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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