Beadcrete USA National Pool and Tile Beware of defective Beadcrete pool finish. Beadcrete USA and distributors will not stand behind their warrantee when their product cracks and separates from the pools surface. Glendale, Arizona

When finishing my new pool in 2008 I was presented the Beadcrete finish as a more expensive option to traditional Marsite and Pebble Tec.  I really like the uniqueness and look of the glass beads.  I had designed a pretty unique pool and spent around 90k to that point wanted to compliment it with a unique finish. Due to the nature of the product I was told that I had to use a certified Beadcrete installer.  I had called the distributor of Beadcrete National Pool Tile in Florida and the manufacturer Beadcrete USA in Arizona to find out who they recommended to best install  their product.  Both entities recommended this person named David. I was told he was the person responsible for training and certifying others to install Beadcrete. David who is the cousin of Bobby the owner of Beadcrete USA was sent down to Florida to train other installers to expand their product.  The owner of Beadcrete USA personally came down to see my pool on several occasion when he was visiting florida for trade shows. He was really exited about having his product applied in my pool as it was pretty unique and asked if he could include my pool in his promotional brouchures.  At a cost of $30,000 David the certified installer/trainer with his large crew applied the Beadcrete finish to my pool in the summer of 2008. Around the spring of 2010 I noticed a crack forming in the finish on the bottom of the pool, which over time got progressively worse. I notified the installer David who at the time had moved back to Arizona to  work at the main office.  He assured me that he would take care of it but wanted to wait until after the new year to come down to Florida and fix it. I have called and sent e-mails to the Owner Bobby and his sister Linda of Beadcrete USA to no avail.  The pool contractor was able to get the distributors representative to come see the failing product and took samples to send to the mfg.  The bottom of the pool is a disaster.  You can see Huge plates of the Beadcrete finish that are as large as 8'x5' that have just lifted and separated from the pool floor.  I have even started to notice cracks and pieces separating on some of the walls.  Nobody seems to be responding to the problem hoping that the problem will go away on its own.  Not sure what action to take at this point.