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Report: #1295263

Complaint Review: Beadsandcharms.com - Green Bay Internet

  • Submitted:
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  • Reported By: mamasia3 — Brunswick Ohio USA
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  • Beadsandcharms.com 1260 Loch Dr Internet USA

Beadsandcharms.com, Wisconsin Plaza Beads & Charms, Debbie Ellison, Tom Ellison False claims of delivery within 4 business days Green Bay Wisconsin

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February 14, 2016 I placed an order on-line with Beads and Charms. I immediately received an order confirmation number and my credit card was charged. The items I ordered were in-stock and the company says “in-stock items are shipped within 4 business days”.

 On or about February 25, 2016 when I had not received my items and noticed the company had never updated the status from “payment received”, and realized I could no longer access my account with them I e-mailed through their website, I emailed to debbie@beadsandcharms.com, and I called their phone number listed on BBB website, and contacted them through PayPal to inquire of my order status. 

The response I received through PayPal on 2/26/2016 20:39 PST - Dear Robin, I am not sure why you can't get into your account. I will check the login info as well on the status asap! 

They refused to contact me after that and I had to file a dispute through PayPal. 

They finally refunded my money on February 29, 2016 after numerous attempts to get an answer from them.  I finally said I was reporting them to the Attorney General and suddenly my order was canceled and a refund was issued to PayPal.  I found this alternate phone number for them online where I also left messages (920) 412-4732.

 They falsely advertise on their website...”Company Policy… All items that are in stock will ship within 4 business days.”

This report was posted on Ripoff Report on 03/22/2016 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beadsandcharmscom/internet/beadsandcharmscom-wisconsin-plaza-beads-charms-debbie-ellison-tom-ellison-false-cla-1295263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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