Beau Derm & Revita Eye Stole my money, sent me nothing, need help Santa Ana California

Ordered trial of Beau Derm and Revita Eye.  I never agreed to recurring shipment for either.  There was nothing on the website about ordering future shipments.  On all transactions they emailed me an order conformation and a shipment notification on the trial orders. They sent me a cancelation notification when I called and canceled any future shipments.  It's just strange to me that they keep such good paperwork on all transactions except on the order I didn't place. No email about that order, just deducted $89.95 an $85.95 from my bank acct. They deducted the money on 1-16 and as of today (jan. 27) I have not rec'd either order. I have 4 customer service phone numbers and they all go to the same computor.  After I pressed '1' to cancel all future ahipments, none of the numbers will accept my calls.