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Report: #1405564

Complaint Review: BeauteLift - Internet

  • Submitted:
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  • Reported By: Sandra — Pueblo Colorado USA
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  • BeauteLift Internet USA

BeauteLift Skin care products Rude Rip Off Artists Internet

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 I unfortunately got suckered into ordering what was supposed to be a free trial of two face cream products, as I'm getting older and female, I'm vulnerable to these. Or I should say WAS vulnerable. I had to learn a hard lesson. The trial samples were supposed to be free, and you pay shipping and handling of $4.99 for each one, and they add in a fee of $1.99 for whatever reason as well. I was ordering from my phone, and didn't see the ultra tiny fine print that said unless you cancel within 14 days, they charge you for more and ship it to you, no notification or anything. Two charges, one for $89.95, the other for 87.94, left my account in the negative and luckily I had enough available in my overdraft to cover it. I got a number for the company from my bank, called to try and get a refund, explaining that I'm a senior in a fixed SSDI income, and they were so unsympathetic and downright rude I could not believe it. One rep told me the charge was for the samples that were sent. Tiny little .5 oz samples! Almost $90.00 each!?!? Holy cat crap! When I asked to speak with a supervisor, I was put on hold for way too long, then the guy who answered was even more rude and unsympathetic that the rep before him. I explained that I'm on a fixed meager income.

He didn't care. He said I had another shipment coming as well. I said I need to cancel out of this, and I will be refusing the next shipment, and returning it. He said that I cannot cancel out, that I have entered into a legally binding contract. I must pay for all shipments, and even if I send them back unopened, I will not receive any refund. I lost it, and spewed forth obscenities like a sailor during wartime. I pretended that I didn't know that all I have to do to prevent any further charges is canceled my credit card and order another. I just wanted to see what he would say when I said, so, you mean that I have to keep paying almost $180 a month for something even if I don't want it? And he said yes. I said, well, if I refuse a shipment, return the package unopened, then will I get a refund? "No... You will still be charged even if you return the package unopened. You have entered into a legally binding contract that you cannot get out of. I feel like I've also entered... The Twilight Zone! Since when can you not cancel out of a "membership" for anything? My bank would not help me dispute this, and they will not refund my money. So I unhappily accepted their offer to refund me 35% of $177.89. I will never order anything online ever again because of this incident, at least I feel that way for now, because it has made me rather paranoid.

This report was posted on Ripoff Report on 10/11/2017 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/beautelift/internet/beautelift-skin-care-products-rude-rip-off-artists-internet-1405564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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