Beauty Impressions .net Eye VibeSkin ElementBeauty ImpressionAppealing Serum Charged me on last day of trial Pacioma California

Beauty Impressions markets Eye vibe serum and Skin element cream. The products themselves hit your account four times. Separate charges for each product's promotional price and then two separate charges for shipping each product - even thought they came in the same box. 

The products themselves are not all that amazing. They do not do as promised and actually feel a little heavy. The issue is that they give you a 30-day trial that must be canceled in 14 days. It's a little misleading. When the product arrives, there is on the package inserts that give instructions for returning or calling to cancel the "subscription" that you unwittingly signed up for. 

$200 per month skin and eye cream.

I called the number listed on the charge details in my bank statement. I spoke to polite people. The first representative did not give me correct shipping information to return it. She offered me a refund of 70% of the 97.83 that was charged to my account on day 14 of the trial. I called a few minutes later to ask if I could be refunded the whole amount. The representative who I spoke to offered a refund of $20 less than the purchase price - $20 restocking fee. I asked why they would re-stock a used product. He then said it's a processing fee. The third time I called, I was given a correct address and told that I would not be refunded 77.83, but that they would refund 68.48 once I return the eye serum. I was given RMA numbers to return the product and instructed to keep my tracking number for reference. I won't be getting the 70% refund until they get the eye serum, which was an add-on to the skin element - fine... the refund will take 7-10 business days AFTER they receive it. 

So frustrating. 14 days to review a 30-day product. No warning of the "subscription" kicking in so that you have a chance to cancel before they charge your account. 

Nice enough people on the phone, I'm just unhappy with the shady practice of billing my account automatically and charging individual shipping for two items that shipped together. It's not all that great either. Lesson learned - don't order stuff from online or tv advertising.