Complaint Review: Bell Canada - Toronto Ontario
- Bell Canada P.O. Box 593, Station A Toronto, Ontario Canada
- Phone: 866-317-3382
- Web:
- Category: Telephone Companies
Bell Canada Is Trying To Rip Me Off Bell is charging me for fees that they should not have and they won't admit their mistakes. What a rip off Toronto Ontario
*Author of original report: Everything OK now
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I recently joined Bell (Canada) and signed up for their unlimited Asia-Pacific phone plan (which allows me to dial China and many other countries for a low fixed cost). Unfortunately when I set up my account over the phone, the Bell representative did not input my request for the Asia-Pacific plan. When I received my last bill, I was very surprised to see an amount owing of nearly $400 (about $300 more than I expected).
Immediately after seeing the bill I contacted a Bell representative, and everything was cool. She told me that she had information that I had requested Asia-Pacific unlimited plan from before, and basically apologized for Bell not installing it when they should have, and said everything would be fixed up - i.e. I'd get credited back for the expenses and put on the plan. Well, more than two weeks later, my amount owing still read approx $400, and I received no credits back.
I called back and unlike my pleasant converstation from before things turned 'uncool'. They basically treated me like a liar that I had requested this plan, and they told me that they had no information about me being credited back for the expenses. I asked them several times about why I was told that Bell had information that I requested the Asia-Pacific phone plan (from phone call before) and why they said I would be refunded, but they still insisted that they had no information about this, and directly told me that they could not do anything to credit me back. I kept on persisting, but still no luck. I even requested to speak with a Bell manager, but the supervisor refused to pass me on.
Something seems really strange. I believe someone at Bell made a poor decision to reverse their first decision, and they most likely deleted any information that would favour my case. I wish I had proof of my conversation with the nice Bell representative from before - but who records telephone conversations. Anyways, now I don't know what to do. It seems like Bell will not reverse their decision, and no one at Bell is being helpful to me now. Does anyone have a suggestion? What normal person would pay around $3 a minute to call China. Can't Bell see the logic, and treat me like I am honest person, or are they so cheap as try to burn me for a mistake they made? Any suggestions are appreciated (((ROR redacted)))
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Rossabrooks
Niagara Falls, Ontario
Canada
This report was posted on Ripoff Report on 01/05/2009 07:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bell-canada/toronto-ontario-m5w-1e4/bell-canada-is-trying-to-rip-me-off-bell-is-charging-me-for-fees-that-they-should-not-have-408449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Everything OK now
AUTHOR: Rossabrooks - (Canada)
SUBMITTED: Wednesday, January 07, 2009
After a few failed attempts to get my situation resolved, a higher level employee at Bell finally decided to see my side, and all of my problems with them have been resolved - thank goodness!
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