Bella Vision BAIT AND SWITCH - INSURANCE FRAUD Bothell Washington

THIS PLACE IS A RIP OFF AND WONT DISCLOSE COST UNTILL IT’S TO LATE. Bella Vision is a scam of an operation. I warn you to read this if you plan on using your hard earned money there. They have no value to the customer just there bottom line. Between Nikki Enstrom the store manager and Nasim Javaheri the doctor they intentionally fraud you by trying to set up multiple appointments to charge per visit and if you are going for Contacts, which I did, they do not disclose any cost up front until they charge you $120 for contact fitting and training. (which is obscene considering it took 10 minutes to do). The problem is after you do the fitting and pay, they send you away for a week to see how the trial contact fill then reschedule you a week later to hit you with the price of contacts. There first defense was that I didn’t ask for the cost upfront. I explained that they are the professionals and would make sense to disclose that information. The follow up excuses was that contact prices vary so they couldn’t tell me. I explained that the cost are known once a prescription is identified, which they knew a week before. So that excuses didn’t work. So Nikki, the manager, stated that they mark up the prices so they can bill the insurance higher, but they can get me in cheaper contacts. That’s a very interesting statement and fraud in itself. I tried to be reasonable and asked if they would refund the fitting since they practice a bait and switch operation, or just shift the cost over to a pair of glasses and retain me as a customer and show a shred of integrity. She of course refused stating my insurance is to good and covers so much of the cost. Wow! I hope anyone who reads this makes the smart choice even though this is 1 complaint it takes 100’s of people for 1 to do something.