BellaBrite Deciptive or disceiving product return policy, Internet

This is the second report I have filed on this product.  The first one dealt with the ordering and charges associated with the product.  This one deals with the return policy. 

I received a second shipment of BellaBrite and was charged $84 and some change for it.  I called the company to find out what I needed to return the product and get my money back.  I talked with 2 different people there.  I was told that I needed to return the product, and I would be reinbursed for $78.  (They would not return the money for the shipping and handling.)

I returned the product by having it stamped return to sender by the post office.  Ten days later, i found they had not returned my money.

I called the company and talked with the supervisior.  I was informed that I would not be getting the refund because the box did not have an RMA (returned merchandise authorization number).  I explained to the person that I was not given one when I asked how to return it.  She stated that I needed to read read the return policy rule on their web site.  I explained that I was not informed that I needed to read that policy, and I had asked what I needed to do to return it. 

She told me that all the conversations are recorded, and I said listen to the recording and you will hear that I was not informed that.  She stated that because I asked to speak to a supervisior is the reason I did not get told that. (A supervisior was not available at that time.)  I also told her that I had called 2 different occasions to request information on how to get my money back, and neither time was I told that an RMA was needed.

She continued to repeat that I needed an RMA and that I should have read the return policy.  I admit that I got someone irate with her, and did begin yelling at her, but I was polite while yelling. 

I even suggested that she sent the product back to me and give me an RMA and I would put it on the box and send it back.  She stated that they were unable to do that.  (Seemed like a solution to me.)  I was informed that I could be reimbursed $45.  I stated that was not an acceptable solution. She ended up hanging up on me.

I called back and spoke with another person.  He offered to let me speak to the supervisior. Which I declined because she was the one who hung up on me.  I stayed calm talking to this man and did not yell at him.  He told me the same thing that I could be reimbursed $45.  After all the run around (Which by the way, their return policy is advertised as a No Hassle Return Policy.) I opted to go this route.

My final statement here is DO NOT BUY ANYTHING FROM BELLABRITE!