Belle Harbour Boat Rentals NEVER do business with this company - will not honor reservations Tarpson Springs Florida

We purchased a Groupon for this company 1-1/2 years ago. We called late last spring to learn that the soonest we could get a pontoon the size we had rented was late August (this was in 2016). This was smack in the middle of hurricane season which made the reservation unlikely be able to be successful - not their fault or within their control. 

Throughout the year we made three separate reservations (they had very limited dates available for the size pontoon stipulated in our Groupon so there was a lot of schedule coordination that had to happen on our end), all of which had to be cancelled due to weather conditions. Again, not their fault.

They did offer alternate, more desirable dates if we wanted to “upgrade” our Groupon to a different boat.  We declined this option as it would require we pay more money directly to them.

The fourth reservation finally looked good. Because we were driving from Lakeland to Tarpon Springs (a two hour drive) we called that morning to confirm that our reservation was in good standing and our pontoon would be available. We let the company know we were coming in from Lakeland and would arrive about 10 am. They assured us that would not be a problem. So we set out.

Just as we were pulling in to their parking lot my phone rang. It was Belle Harbour calling to let us know they would not have a boat available for us afterall. I explained we were out in their parking lot at that very moment and wanted to know why we had been told our boat was available and ready when that was not true. We were told the person we talked to may not have actually checked to see if that was true. When we asked what our options were given the circumstances (perhaps a different boat) we were told to schedule another date.

It was so difficult scheduling with them in the first place and to now be told "sorry about that" was just unacceptable. We decided to cut our loses and let this Groupon go. We had invested so much time in this already that the thought of continuing the frustration would be too much.

Please reconsider your choices with this company.