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Report: #1451214

Complaint Review: Benchmark Merchant Solutions - Amherst NY

  • Submitted: Wed, July 11, 2018
  • Updated: Wed, July 11, 2018
  • Reported By: Igor — West Sacramento CA United States
  • Benchmark Merchant Solutions
    4053 Maple Road Suite 199
    Amherst, NY
    United States

Benchmark Merchant Solutions Hidden charges Amherst NY

*Author of original report: Satisfied

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Benchmark Merchant Solutions has a way to charge you no matter what. 

They have hidden charges that pop up for months and impossible to cancel a contract. 

I have contacted them for months only to get the run around. 

The manager is never available or is on the phone. 

This last month the charges were almost $100 in total. 

This is on top of any processing or other fee's. These fee's are directly going to them. 

And some they can not even explain. 

Statement fee, Mechant locaiton fee, Billing fee, Supplies. 

I have told them time and time again. I do not want any supplies but yet each month they are charging $49.99 in supplies. 

Do not do business with this company you will regret it. 

Other merchants out there like square do not charge you anything just to have an account and you can close it anytime with a push of a button. 

These people hide in fine print and will charge you $499 to cancel your contract. Only when asked for a copy of the contract they can not produce it after 3 months of phone calls and emails we are giving up and biting the bullet. 

This report was posted on Ripoff Report on 07/11/2018 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/benchmark-merchant-solutions/amherst-ny-14226/benchmark-merchant-solutions-hidden-charges-amherst-ny-1451214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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0Employee/Owner

#1 Author of original report

Satisfied

AUTHOR: Igor - (United States)

The manager did call us later on and everything was resolved satisfactory. The account is now closed and we are happy to be moving on. 

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