Benefits USA, LLC They won't stop billing me Dallas Texas

I looked up this client in our system (he is the only "Stephen" in "McKinney TX" that we have) and I see in the notes that he called our office on 8/26/08, not in May as his report states, to ask about canceling. He was advised, as we advise all our clients who wish to cancel, that we cannot accept a verbal request; all cancellation requests must be submitted in writing. (This information is also included in his membership materials, and he would have been aware of this protocol if he had simply read his materials.) He was directed to our website where he could fill out and submit a form that would qualify as written cancellation. No such cancellation was ever received by our company, which is why is account continues to be drafted. He merely needs to follow the simple instructions he was given in order to properly terminate his account.

As far as the number of names we operate under -- he purchased several policies from an agency that sells products for several companies. IMED and Benefits USA are not affiliated in any way; they are two separate companies who both have their benefits sold by the same agency. All he needs to do is read the member information he received to know which benefits are administered by which company and then contact the appropriate entity for assistance.

While I appreciate the function of these types of forums, I find it rather frustrating that the word of the consumer is taken as "gospel", when in truth most of the problems they complain about are the result of not reading the materials they are given!!