Complaint Review: Best Buy El Cajon Store #184 - El Cajon California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Best Buy El Cajon Store #184 bestbuy.com El Cajon, California U.S.A.
- Phone: 619-4016705
- Web:
- Category: TVs & VCRs
Best Buy El Cajon Store #184 not following through with exchange for broken plasma tv Ripoff El Cajon California
*Author of original report: Comment to Rebuttal
*Consumer Comment: Um, so how come you didnt' contact the manfacturer on warranty?
*Consumer Comment: Um, so how come you didnt' contact the manfacturer on warranty?
*Consumer Comment: Um, so how come you didnt' contact the manfacturer on warranty?
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
This is reference to a Plasma Phillips TV that was purchased at the El Cajon Best Buy Location #184.
It was purchased in July 05 and shortly after having the TV installed the sound started to fail along with the screen going blank periodically with no sound or picture.
One night with the TV completely off, the TV started "screaming" and woke up our family and occassionally the picture would be black and white again with no sound.
I've had 3 best buy service people look at the TV and all 3 had different conclusions.
No one ever answers the store phone number, so I've been in there twice to have the TV situation addressed. I was told a week and a half ago that I would have an authorization number in 1-2 days in order to process the exchange and now I am getting the run around and have to have another service center come out and look at the TV.
No one will take responsibility and it has now been over a month that I've had a non-working TV... after speaking with someone today, it looks like it will be another 2 weeks before anything is resolved - if that ever happens. I wish Best Buy would take responsibility and give me a new working TV.
Marina
el cajon, California
U.S.A.
This report was posted on Ripoff Report on 10/25/2005 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-el-cajon-store-184/el-cajon-california-92020/best-buy-el-cajon-store-184-not-following-through-with-exchange-for-broken-plasma-tv-ripo-162019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 Author of original report
Comment to Rebuttal
AUTHOR: Marina - (U.S.A.)
SUBMITTED: Wednesday, October 26, 2005
I did call the manufacturer and they actually directed me to the same service company that Best Buy uses. I'm sure you know that nothing is an easy process, but I appreciate your comment.
#3 Consumer Comment
Um, so how come you didnt' contact the manfacturer on warranty?
AUTHOR: Denny - (U.S.A.)
SUBMITTED: Tuesday, October 25, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set.
Its already November so the 90 day warranty is already up. Call the manufactuer now.
#2 Consumer Comment
Um, so how come you didnt' contact the manfacturer on warranty?
AUTHOR: Denny - (U.S.A.)
SUBMITTED: Tuesday, October 25, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set.
Its already November so the 90 day warranty is already up. Call the manufactuer now.
#1 Consumer Comment
Um, so how come you didnt' contact the manfacturer on warranty?
AUTHOR: Denny - (U.S.A.)
SUBMITTED: Tuesday, October 25, 2005
The first thing you should have done when it started happening was call the manfacturer of the TV (phone and contact numbers in your manual) to see if there is a local repair shop or subcontractor licensed to work on your tv set.
Its already November so the 90 day warranty is already up. Call the manufactuer now.
Advertisers above have met our
strict standards for business conduct.
