Best Buy extended warranty thru AIG Not worth the paper it's written on!! Douglasville Georgia

We bought an LG dryer model DLEX3875V in 2012. We chose an extended warrranty through Best Buy. I have now discovered that Best Buys made a deal with AIG to service these warranties.

 

The lint screen broke and I could not longer fit it into its slot in the dryer. I took it out and super glued it and set it out to dry. In the mean time I forgot about the lint screen not being in its slot and dried a load of clothes. I then put the lint screen back into the slot and tried to dry another load of clothes and a horrible noise started on the dryer. I assumed some article of clothing had gone done the slot and gotten caught inside the dryer workings some where. I repeated this story at least 6 times to AIG representatives, Best Buy representatives and to the first two appliance repair companies they sent to our house.

 

I spoke with a representative from Best Buy on July 18th and got a call on July 20th from a service company called A & E. They made an appointment with me to come out and look at the dryer on July 28th. A representative from A & E called us on July 27th and said they did not have anyone in our area on the 28th but would call us when someone became available. I called Best Buy and said that was completely unacceptable and I wanted another appliance repair service called for us.

 

The send appliance repair service was called All County Appliance Service. They came out on July 28th and looked at the dryer and said we needed a new lint screen and a blower motor. The service man told me that it would take two weeks to order the parts and they would get back to us.

We never saw or heard from them again, despite mulitple attempts to call them and call Best Buy about them.

 

Finally on August 11th I spoke with someone from AIG and they contacted the third appliance repair service for us. The serivce was Southern State Appliances Service. The time frame for the service man to show up was 1:00 PM to 5:00 PM. He got here at 2:10 pm worked on the dryer for about 30 minutes and fixed it. He told me a sock was caught in the dryer.

 

So we have waited 3 weeks with no dryer because of this horrible service.