Best Buy Golf Supply Company will not honor my order, will not process, hace contacted them several times Orangevale California

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

Dear Valued Customer, We are just to inundated with business and could not service you. I am sorry that you have such hateful things to say about people you do not know.Like we said before life is short you should really try to enjoy it....


We would like to thank you for your business and support the last 15 years

Customer Support

First look, Valued Custmer, give me a break.
He says they have tom much business to to do business, you have got to be kidding me.

He wants me to thank me for my business,,,what a head case.
Unless you are wanting to order from this company and to be lied to for over three months, spend you money here. Since all of this I have ordered from another company, DiamondTour.com and recieved my clubs, recieved super customer support and I highly recomend diamondtour.com

I hope I have help yu make a wise decision to stay away from BestBuygolfsupply.crook

Subject: Re: order CX11312836

Dear Valued Customer, 15 years in business for a reason......Life is to
short remember that your order was terminated and you have never been
charged ever...........


We would like to thank you for your business and support the last 15 years

Customer Support



Mr. Briggs

You are a head case. You are a liar. This is the first email you have responded to. My order was never terminated, you just you just don't know how to fulfill your part of a sales agreement. All you got is a belief that you have been in business for fifteen years, which is probably a lie also. You ask anyone in law enforcement, you show me a liar and I will show you a thief. A liar and a thief are also afraid to face the truth, which is why you always refuse to identify yourself. Thank God that the order did not go through because your equipment is probably just like you , a piece of garbage.

I just called bestbuygolfsupply and pretty much got pushed aside. The guy who answered and would not identify himself would not answer my questions. This is a copy of the email I just sent him.

This is my last contact with you. I just got off the phone with you. You are lair, thief, and basically A s****.> DO NOT USE THIS COMPANY

THESE ARE VERY REPLICABLE COMPANIES TO USE INSTEAD

http://www.clonegolfclubs.net/
http://diamondtour.com/
http://tourgolfclubs.com

Hopefully this information will make it to others who are considering using this company. This company will not answer email, Lies about their products and quite frankly running a scam. You can not even get on their website and make the same order I had made. Ken, even you will eventually weap what you sow.

The rep who would not idntify himself, promised that my clubs had been finished and would be sent out on Friday the 19th and would arrive 3-5 days. He also thannksed me for being so patient and I told him thankyou.
This is Tuesday evening 6/23/09 and I just checked my online account with them and it says my order is canceled. Go figure, we will repost this Friday to see if the clubs arrive or what.

I resent the email for an explanation to three of their email addresses yesterday and today

'orderstatus@bestbuygolfsupply.com'; 'Best Buy Golf Supply'; 'Domestic Orders'

I will also call in one hour. It is now 6/18/09, 3:42 CDT.

Ny order number is CX11312836. I will also send another email request on Monday, June 15, 2009 and everyday after until I get a postive response.

Ny order number is CX11312836. I will also send another email request on Monday, June 15, 2009 and everyday after until I get a postive response.

Resent a email today....still no response