Complaint Review: Best Buy Lynchburg Virginia - Lynchburg Virginia
- Best Buy Lynchburg Virginia 4024 Wards Rd Suite A Lynchburg, Virginia United States
- Category: Fraud
Best Buy Lynchburg Virginia Deceptive business practices Lynchburg Virginia
*Author of original report: Bored
*Author of original report: Sometimes
*Author of original report: Two kind of people
*Consumer Comment: I stand corrected
*Author of original report: No comment
*Author of original report: Your
*Author of original report: Geek squad
*Consumer Comment: No - You Don't
*Consumer Comment: Policy and Protocol
*Author of original report: Now I get it
*Consumer Comment: Posts...
*Author of original report: Direct quotes from Hubert Joly( CEO of Best Buy)
*Author of original report: Admission?
*Author of original report: Lengthy responses
*Consumer Comment: Perhaps
*Consumer Comment: Argue with idiots?
*Author of original report: Wow your so smart
*Consumer Comment: Teach your children well
*Consumer Comment: Life Lessons
*Author of original report: I don’t argue with idiots
*Consumer Comment: Ignorant
*Author of original report: Consumers are not the experts
*Consumer Comment: Great Lesson
I went to Best Buy to purchase a A/V receiver. I had recently purchased a Blu-ray player and applied for their store credit card so as to utilize the 6 month no interest option they offer. Thankfully I’ve had no issue with the Blu-ray player.
I purchased a Sony A/V receiver that I thought I would be happy with (but I have no degree in electronics) but it turned out it wasn’t going to accommodate my requirements. It worked fine until I decided to play a cd and turn the column up about halfway so as to hear the music out on my deck.
This is when I discovered it was completely inadequate for what I needed. At half column for about 20 minutes the unit overheated and burned out the power supply. I called the support number on my bill and they looked up all my info.
I told them what happened and they informed me the power supply had fried. I told them ok I would return it to the store in the morning. This is when they informed me that the unit was beyond the return time limit of 14 days. I couldn’t believe it.
I was extremely mad at this point and told the guy I would take it to the store in the morning and throw it at them. I was quite hot. So I thought about it for a bit and decided on what I would do.
I would take the unit back to the store in the morning along with everything else I owed money for on my Best Buy credit card. I took the unit in the store and explained to them what happened and told them I would like to get a store credit so that I could buy a better unit that would accommodate my needs.
They told me I could not return it because it was beyond the 14 day return period. ( I’d had the unit for 40 days) they told me they could send it in for repair. Well that would have been satisfactory except for the fact that the unit obviously wasn’t going to perform the way I needed it to.
I had purchased an insufficient A/V unit (like I said I have no degree in electronics) I simply wanted to purchase a better one. They refused so I told them if they don’t except it back for return we’re going to have a problem.
They told me a repair is the best they can do. So, I told them I would be right back. I left the unit on the counter, went out to my truck and had my kids help me to bring in all the equipment that I brought with me. Everything I had purchased on the Best Buy credit card that I still owed money on.
I left it on the counter and told them I would not be paying anymore payments on the credit card. I left the store called Best Buy customer service and told them what I just did and not to expect any further payments from me. I also closed my account.
I refuse to do business with a store who won’t stand behind their products any better than that. I could go to Best Buy and purchase a Christmas gift for a family member, take it home and wrap it up, put it under the tree and when Christmas morning comes and they open it up to find it’s broken, I couldn’t even take it back to the store.
I’d be stuck paying for a broken product that I have to send in for repair. I’m sorry but that’s just wrong!! I’ll never spend another dime at Best Buy
This report was posted on Ripoff Report on 11/13/2018 12:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-lynchburg-virginia/lynchburg-virginia-24502/best-buy-lynchburg-virginia-deceptive-business-practices-lynchburg-virginia-1467251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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