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Report: #1467251

Complaint Review: Best Buy Lynchburg Virginia - Lynchburg Virginia

  • Submitted:
  • Updated:
  • Reported By: Darren — Appomattox Virginia United States
  • Best Buy Lynchburg Virginia 4024 Wards Rd Suite A Lynchburg, Virginia United States
  • Phone:
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  • Category: Fraud

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I went to Best Buy to purchase a A/V receiver. I had recently purchased a Blu-ray player and applied for their store credit card so as to utilize the 6 month no interest option they offer. Thankfully I’ve had no issue with the Blu-ray player.

I purchased a Sony A/V receiver that I thought I would be happy with (but I have no degree in electronics) but it turned out it wasn’t going to accommodate my requirements. It worked fine until I decided to play a cd and turn the column up about halfway so as to hear the music out on my deck.

This is when I discovered it was completely inadequate for what I needed. At half column for about 20 minutes the unit overheated and burned out the power supply. I called the support number on my bill and they looked up all my info.

I told them what happened and they informed me the power supply had fried. I told them ok I would return it to the store in the morning. This is when they informed me that the unit was beyond the return time limit of 14 days. I couldn’t believe it.

I was extremely mad at this point and told the guy I would take it to the store in the morning and throw it at them. I was quite hot. So I thought about it for a bit and decided on what I would do.

I would take the unit back to the store in the morning along with everything else I owed money for on my Best Buy credit card. I took the unit in the store and explained to them what happened and told them I would like to get a store credit so that I could buy a better unit that would accommodate my needs.

They told me I could not return it because it was beyond the 14 day return period. ( I’d had the unit for 40 days) they told me they could send it in for repair. Well that would have been satisfactory except for the fact that the unit obviously wasn’t going to perform the way I needed it to.

I had purchased an insufficient A/V unit (like I said I have no degree in electronics) I simply wanted to purchase a better one. They refused so I told them if they don’t except it back for return we’re going to have a problem.

They told me a repair is the best they can do. So, I told them I would be right back. I left the unit on the counter, went out to my truck and had my kids help me to bring in all the equipment that I brought with me. Everything I had purchased on the Best Buy credit card that I still owed money on.

I left it on the counter and told them I would not be paying anymore payments on the credit card. I left the store called Best Buy customer service and told them what I just did and not to expect any further payments from me. I also closed my account.

I refuse to do business with a store who won’t stand behind their products any better than that. I could go to Best Buy and purchase a Christmas gift for a family member, take it home and wrap it up, put it under the tree and when Christmas morning comes and they open it up to find it’s broken, I couldn’t even take it back to the store.

I’d be stuck paying for a broken product that I have to send in for repair. I’m sorry but that’s just wrong!! I’ll never spend another dime at Best Buy

This report was posted on Ripoff Report on 11/13/2018 12:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-lynchburg-virginia/lynchburg-virginia-24502/best-buy-lynchburg-virginia-deceptive-business-practices-lynchburg-virginia-1467251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#23 Author of original report

Bored

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 I’m sorry, but this conversations has become rather boring and repetitive to me and I think it’s gone on long enough, so I’ll end it here by saying farewell to you and I sincerely wish you well in your life’s work whatever it may be.

Please, do be careful about including children in your criticism of others as there are some out there that might not be as forgiving as I and just might have the ability to find you and do terrible things that nobody really wants to hear about.

So farewell and I hope you find another someone out there to insult as it seems to be something you enjoy so much.

 

 

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#22 Author of original report

Sometimes

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 Like I stated before you can accept things the way they are, or you can try to involke change and encourage compromise. Sometimes people need a little shaking up to get them to compromise. Does it always work? No. I this particular case it didn’t but like I said before I had worked for me many times in the past. The store gave me one option and one option only. That tells me that they are more interested in standing by their policy than they are trying to reach a compromise and possibly retaining a customer. Hey, it’s their store. If they wanna run their customers off with bad policy that’s their business. If they wanna put there store ahead of the customers that build their bottom line I suppose that’s their business but I certainly will not support their bottom line anymore. My wishes for Best Buy? Good looking and good riddance!

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#21 Author of original report

Two kind of people

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 There are two kind of people in this world. Leaders and followers. Followers accept things the way they are and never question the authority of another and therefore never encourage change. Leaders are bold individuals that step up and stand up for what they believe is right and sometimes cross boundaries to encourage change. Sometimes they can cause change and sometimes they can’t, but they don’t give up. Sometimes if you complained enough you get things the way you want them and sometimes you don’t. But either way you have tried to change the minds of the other and at the very least encouraged negotiation which often leads to an acceptable compromise

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#20 Author of original report

No comment

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 I noticed you had no comment to the direct acknowledgement from Hubert Foley(CEO of Best Buy) of the need for knowledgeable staff to assist their customers in their decision as to what to buy and which one to buy. I guess that’s because it debunks your entire arguement that the whole thing is my fault and I’m just an unreasonable customer and that Best Buy is just a big box store with uninformed employees that aren’t required to know anything about what they sell.

I just wonder if I was inclined to apply for a position as a salesman if they would even bother to ask me if I had any experience in electronics?im betting they would. Which buy the way, I do have some experience in electronics. I spent 15 years installing and programming business telephone equipment and voicemail. During this time I also designed and installed PA systems. I also have electronics experience from the military. Im just not up to date on the whole audio/video side. So don’t think for a minute that I don’t know how sensitive electronic equipment can be and how important heat disapation is to equipment because I’ve been there done that.

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#19 Consumer Comment

I stand corrected

AUTHOR: Robert - (United States)

POSTED: Thursday, November 15, 2018

I guess there was more to say...

she should have directed me to ask the so called professionals over at the geek squad desk
- And when she didn't YOU should have walked out if you disagreed with that lack of Customer Service.

I’m sure you’ll be happy to know that I picked up my equipment today from Best Buy and they are sending my receiver in for repair.
- Just like they offered originally. 

When I get it back I will sell it all on Craigslist to help in the recovery of at least some of my investment
- I hope you post the link to the ad. I think we would all be interested in seeing how "truthful" you are.

, I’m different. I’m a rebel so to speak and I always question authority and anyone else that goes against what I believe is right.  Evidently no one ever taught you to stand up for what you think is right.

- So since you went back and picked up your equipment with nothing more than a promise to repair it(which is what they offered in the first place) are you now saying you were wrong, or are you saying you were still right you just no longer want to stand up for what you believe?

By the way "Standing up for what you belive" often comes with sacrafices. Apparently once you cooled down you decided to no longer "sacrifice" your eqipment, creidt, and financial well being and take exactly what was offered to you in the beginning.

I really could care less what you think about my parental skills but my kids are both honor roll straight A students so quit frankly your opinion doesn’t mean a thing to me
- Morals and how you treat people has nothing to do with your education or grades in school. These "social" skills are taught in the home, and your home schooling has a lot to be desired.  By the way yes our opinion does matter or you would not keep coming back trying ot defend your actions.

I do have to give you one compliment. I am actually surprised you came back and said you went to pick up your eqipment. It indicates there may be hope that pehraps you realized the mistake you made and the next time you won't be so quick to pull the "nuclear" option.  I wonder how you explained that to your kids.

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#18 Author of original report

Your

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

When a person starts picking on grammatical errors it generally means they really can’t come up with anything else to criticize. I guess you criticized the president over the whole Cofeffe debacle too. Well, looks like I’m in good company because he has a very high IQ.

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#17 Author of original report

Geek squad

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 Wondering just exactly what their purpose and mission is in Best Buy. Are they there just to service components? Are they there just to send components out for repair? Well from what I understand they are there to provide customer service on items that don’t work properly as well as provide advise to customers on WHAT TO BUY. WHICH ONE IS BEST FOR ME. ETC... Now you can say I bought at a big box store and it’s all my fault if you like but the fact is geek squad is there to advise people as well as service faulty equipment. When I told the sales lady I was unsure of which one would be the best for me, WHICH I DID, she should have directed me to ask the so called professionals over at the geek squad desk. There supposed to be the ones who " make it all work” as is advertised clearly on signs in the store. I’m sure you’ll be happy to know that I picked up my equipment today from Best Buy and they are sending my receiver in for repair. When I get it back I will sell it all on Craigslist to help in the recovery of at least some of my investment. I do really feel sorry for you though. You seem to be a person that just excepts what your told and conforms to the demands of everyone who tells you how things are going to be. Me, I’m different. I’m a rebel so to speak and I always question authority and anyone else that goes against what I believe is right. Evidently no one ever taught you to stand up for what you think is right. You just go with whatever people tell you I guess. Well you go right ahead and fall into that trap if you like but I won’t be pushed around without a fight. I really could care less what you think about my parental skills but my kids are both honor roll straight A students so quit frankly your opinion doesn’t mean a thing to me

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#16 Consumer Comment

No - You Don't

AUTHOR: Jim - (United States)

POSTED: Thursday, November 15, 2018

No, you do not get it.  You will never get it.  I mean I keep laughing at you trying to label us!!  No, we're not liberal professors from California (or anywhere else) and most of us tend to lean toward the idea of people taking personal responsibility, which you are continuing to avoid doing.  I suppose assigning labels to people is also a part of your problem; as someone who seems to despise liberals (from your own posting), yet you fail on every level to assume personal responsibility - the bedrock of social and fiscal conservative philosophy - shows how labeling and judging people from your out of focus lens constitutes the primary reason why you don't get it.

 

Do I really have that much time on my hands to respond to you?  Does that matter?  No.  However, there is so much stupidity laced throughout your postings, that it was hard to keep up with it all.  It was necessary to break it all down in the hope you might get it.  But like some people here, they don't get it, and in your case, you won't.  I don't feel bad for you - I do feel bad for your kids.  It's hard to avoid stupidity growing up when it comes from a parent. 

 

However, you seem to think Best Buy will generate additional expenses attempting to collect from you.  Again, that's incorrect.  Collection centers are also considered revenue centers for many large companies, and they will charge you for it, and the interest rates exceed some CC rates.  For example, how many people do you think get suckered in with the 6 months same as cash card like you did?  Tons.  Retailers offering such cards find anywhere from 30%-50% who apply and receive the cards won't pay in the period allotted, for whatever reason.  Retailers love these cards - it makes them a lot of money not only in people deciding they're going to buy stuff they can't afford (or in your case - understand); they market the card as a convenience to you.  It's not a convenience for you - it's a convenience for them.  You decide not to pay, and then they hit your credit report with the debt, and now you're paying higher interest for everything - not to mention CC companies reevaluating you as a card holder.  At the end of the day - the only person who pays a whole lot more in the long run - is you.

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#15 Consumer Comment

Policy and Protocol

AUTHOR: coast - (United States)

POSTED: Thursday, November 15, 2018

“while I may have used the nuclear option a little too soon on this occasion, it has worked for me countless times in the past”

That’s a clear-cut admission that you are a chronic complainer.

“So wouldn’t have been more beneficial to Best Buy to just go ahead and give me the store credit and avoid such a colamity?”

No, absolutely not. They should stand strong with their policies to prevent chronic nonflexible complainers from taking advantage of them. They lost you as a customer but some customers aren’t worth the aggravation.

What did you expect them to do with the damaged receiver? After it is repaired they can only sell it as a used product at a reduced price. They shouldn’t be expected to absorb the loss because you are suffering from a case of buyer’s remorse and don’t like the return policy that you agreed to. For some reason you think that policies don’t pertain to you. Well, you’re just not that special.

You may want to consider going back to the sixth grade to learn the difference between your and you’re. A refresher course about the difference between there, their and they’re may also be of some benefit.

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#14 Author of original report

Now I get it

AUTHOR: Darren - (United States)

POSTED: Thursday, November 15, 2018

 I’ve finally seen the light. I should have seen it coming. I’ve finally come to the conclusion from a past response where you mentioned something about being a teacher. Maybe your a professor huh? You know one of those professors in one of those liberal colleges where the students all need safe spaces and comfort pets to soothe their hurt feelings.

One those liberals that think they know better than everyone else because they have a college education and what they read from a book is real life. I’m almost willing to bet you live in California too. Well you can spout your parental skills all you want but I’m betting you don’t even have any kids of your own.

Theres an old saying, " The squeaky wheel gets greased first "and while I may have used the nuclear option a little too soon on this occasion, it has worked for me countless times in the past, and believe me when it does work it’s very effective.

It looks like it may have failed on this particular occasion but I won’t be taking it off the table in the future because it can be very effective. I believe you did make an excellent point in one of your posts though. I would have been much better off going to Walmart.

Walmart is also filled with minimal wage employees who haven’t got a clue just like the employees at Best Buy. They do, however have an excellent return policy so if I would have went to Walmart I wouldn’t have had this problem because Walmart builds there customer service around their customers.

They understand the old adage that still applies today that a happy customer is a customer for life. Their willing to work with their customers and I’ve even had them bend the rules just to keep me as a customer. That’s the way you keep customers coming back.

It’s really ashamed that today’s retail stores don’t get that. They’re all so busy looking at the forest that they don’t see the trees. There’s another old saying of the past that is also good policy. " the customer is always right”.

While I agree that in today’s times retail stores can’t assume this in all circumstances because of rampant dishonesty, in most cases it’s only going to benefit the retailer in the long run to bend over backwards to keep their customers happy and keep them coming back to their store.

If Best Buy would have just agreed to give me a store credit on the A/V system like I proposed I would have spent even more money with them to get a better receiver but they wouldn’t agree to that so I spent my money elsewhere and they lost not only me as a customer, but a couple hundred bucks as well.

Even though I put myself in a compromising situation, they are also now facing the prospect of having to spend more money trying to collect from me. So wouldn’t have been more beneficial to Best Buy to just go ahead and give me the store credit and avoid such a colamity? I think so

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#13 Consumer Comment

Posts...

AUTHOR: Robert - (United States)

POSTED: Wednesday, November 14, 2018

Contrary to what you think, I am not(and I don't think anyone else is) defending them, or their policies. Speaking for myself, regardless of the store named the comments would have been the same.

The comments are strictly in regards to not only your attitude, but your apparent lack of common sense to involve your kids in this and thinking you are actually teaching them a good lesson. Had you not mentioned bringing your kids or you thinking you are teaching them a good lesson, I don't think you would have gotten half the reaction you did. At this point(actually for several posts) it is quite obvious that you are not going to change or think you did anything wrong, so this is really more for people who come and read your "RipOff" in the future.

So to review..your two main complaints were the length of their return policy and their lack of customer service when selecting the item to purchase. But if these were really an issue for you, and not just something to try and justify your position, you could have shown your kids a much more valuable and appropriate lesson.

First, if you don't agree with the policies of a business then show your disapproval by NOT shopping there. Second, if you expect a level of service and you are not getting it if you do not want to take the effort to get the help then again do not show your support by making any purchases. Had YOU followed these two simple lessons you would not have bought the receiver from them avoiding every issue since. The third lesson, and the one you probably need to remember, if you do enter into an agreement you can't arbitrarily decide that you no longer want to be bound by it.

Let's put this at the level of your kids. Say you make an agreement with them that if they keep their rooms clean for a month you will give them $50. What would you do if in 10 days they want the $50 because all of their friends only had to keep their rooms clean for a week to get their $50 and they think it is unfair you are making them do this for a month? Would you give them the $50 since they decided that original agreement was no longer something they wanted to follow or would you tell them that they need to stick to the original agreement?

I hope(but have doubts) that you see the similarity between your actions and this scenario.

This has probably gone as far as it can, so good luck and hope it all works out how you think it will.

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#12 Author of original report

Direct quotes from Hubert Joly( CEO of Best Buy)

AUTHOR: Darren - (United States)

POSTED: Wednesday, November 14, 2018

this is a direct copy and paste quote from Hubert Joly( CEO of Best Buy). Now I wonder why they don’t have someone at the store to help me pick out the A/V system that will fit my needs? The second thing is, a lot of customers need help. Because this proliferation of technology can be overwhelming. "What should I buy? Which one of them should I buy? How does it all work to get the connectivity and compatibility issues in context of IOT, smart home, connected home, and so forth? How do I implement it in an integrated fashion? How do I keep it going?" These are big needs for customers. These two things combined are a huge opportunity for us. There's no home in America that is mono-brand. Even Tim Cook's brand. Tim Cook's house is not mono-brand.

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#11 Author of original report

Admission?

AUTHOR: Darren - (United States)

POSTED: Wednesday, November 14, 2018

 By your logic I’m supposed to know everything about electronics in order to be qualified to purchase electronics. if I’m not knowledgeable enough in electronics then I shouldn’t own any electronics. Perhaps. You show an inclination not to want to learn and fly off the handle way too easily; at least that's the perception you've provided us. (Provided us)? Is this an admission of a Best Buy employee? Sounds like it to me

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#10 Author of original report

Lengthy responses

AUTHOR: Darren - (United States)

POSTED: Wednesday, November 14, 2018

 Judging by the drawn out length of your responses you must not have much of a life. You seem to have a considerable amount of time on your hands. Since you claim you don’t work for Best Buy, and you don’t work at banks or any of the other places mentioned, and considering my posting is one out of so many, if you devote the same amount of time to other postings offering your infinite wisdom to others as you have mine then that says a lot about you and just how boring your life must be. Feeling kind of sorry for you.

I mean seriously, if you don’t work for Best Buy what benefit do you get to so hardily defend them? Maybe you just get satisfaction from spouting off to people who aren’t happy with the way a company treated them. Seems to be the only real possibility i can think of unless your a blood sucking lawyer trolling around complaint sights looking for a case you can pick up. I guess that would explain your ability to dance around the facts in such an elegant fashion. If this is the case and you are a lawyer looking for a client, maybe you should spend a little more time conversing with someone that you believe you could help instead of wasting your time on someone who you believe to be a waste of time

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#9 Consumer Comment

Perhaps

AUTHOR: Jim - (United States)

POSTED: Wednesday, November 14, 2018

Maybe I should have had you with me when I was looking to buy a home theater system.  Home Theater systems are delicate and are prone to needing constant attention.  Unless you are an expert going in, I wouldn't recommend it.

By your logic I’m supposed to know everything about electronics in order to be qualified to purchase electronics. if I’m not knowledgeable enough in electronics then I shouldn’t own any electronics.  Perhaps.  You show an inclination not to want to learn and fly off the handle way too easily; at least that's the perception you've provided us.

Maybe I should go take a course before attempting to purchase a stereo system otherwise I’m not qualified to own one. I guess I’m supposed to know all about Watts, ohms, transformers, and everything else so I know what to pick out from the store.  As I said, these units are sensitive and you're going to need to know how to repair them, otherwise you can't afford them.  So in your case...yes.

I don’t know what planet your living on but I’ve been around for better than half a century and where I come from people go into a store and talk to salesman that are supposed to be knowledgeable about the merchandise they sell and generally come to a conclusion as to what to purchase according to that knowledge.  Earth.  And on this planet, when you walk into a box store, expect that people who work there know nothing.  If you walk into a store that specializes in the sort of system you want, then yes the people in there will know what you need.  Having said that, you also pay a lot for that service in the form of higher prices.  By your own words, you went into the box store because you wanted to go the cheap route.  Congrats - you got what you paid for.

Quite frankly my children are absolutely none of your business and I’ll thank you very much for leaving them out of this conversation.  Perhaps you should have thought about that before indicating you were giving your children a life lesson that being a moron means never having to say you're sorry.  If you don't want people to meddle with the way you raise you children, then stop offering your parenting skills to the world.  Perhaps the better lesson would have been to teach your children the value of knowledge, though that might be hard for you.

I'm betting your a paid employee of Best Buy who is paid to rebuke the overwhelming number of complaints against Best Buy. I mean after all, there are so many it only makes sense that Best Buy would need someone to do it.  Perhaps you should also stay away from Casinos and other betting establishments.  You aren't very good at that either.  A continuing sign of your bad judgment.  But that's OK; I've also been accused of working for banks, credit card companies, moving companies, and finance companies.  I guess I can add box store employee to that list....

Chances are I will make an attempt to work this matter out but only because I don’t want the hit on my credit report.  Well, that was actually one of the brighter things you've said so far.  I mean you're going to pay for product you no longer have, since you returned it all - whether you paid for it or not.  But better than losing credit cards or the ability to not secure a decent loan for a car.

A 14 day return policy effectively gives Best Buy the ability to knowingly sell defective or broken merchandise with the comfortable knowledge that the defect will not be discovered until after the 14 day time period has elapsed.  The only way that would be true is if you purchase the product and it sits around the house for weeks before you unpack it and discover the problem.  I suspect it would happen with a 30 day policy as well.  Perhaps they'll decide a 30 day policy isn't much different from a liability perspective than a 14 day policy?  Or perhaps they already have?

As I stated in my original posting. I could go there on Black Friday and purchase a Christmas gift for a family member, take it home wrap it up and come Christmas morning when the gift is opened and it’s broke I’m out of luck with taking it back to Best Buy.  Except that returns after a Christmas holiday, with most retailers, would likely be subject to a different return policy standard.

 Anyone that thinks that’s good business practice must be a representative of the business.  It's not a matter of good vs. bad; determining what is good and what is bad is subjective.  If you opt to do business in the store, you have to live by the terms and conditions of the purchases made in that store.  If you think those T&C's are bad, then opt not to shop there.  When you use your feet to walk out of a store, it tells the store something important.  If you hate the T&C's of the store, but still continue to shop there, it means you're OK enough with their policies.

 

 

 

 

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#8 Consumer Comment

Argue with idiots?

AUTHOR: Robert - (United States)

POSTED: Wednesday, November 14, 2018

1. Their Return Policy is stated in their stores as well as on the receipt and their web site. If you thought 14 days was too short you should have not purchased the items.  But this isn't about 14 days, this is about the 40 days you used the eqipment before you damaged it.

2. If you wanted someone to ask you how you were going to use the eqipment, when they didn't you should have walked out of the store.

3. There is no such thing as a "local" online retailer. If they have a brick and mortar location they aren't an "online retailer". If they don't have a brick and mortar location they are not local. But what happens after 61 days, 75 days or 100 days and you have an issue?  You can't drive down to their location and dump off all of your purchases. Unlike a Brick and Mortar location, they can REFUSE your shipments and send them right back to you.

There is no argument here. Your attitude is one of entitlement that goes beyond common sense. You can complain about their policies and lack of customer service. But in the end the fact is you did purchase the items under said policies and without giving you the customer service you now say you wanted.

 

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#7 Author of original report

Wow your so smart

AUTHOR: Darren - (United States)

POSTED: Tuesday, November 13, 2018

 Maybe I should have had you with me when I was looking to buy a home theater system. Maybe I would have picked the right one that would serve my needs. Unfortunately I went in with not much knowledge of home theater systems and was lead to believe the one I picked was a top seller so I figured it would serve my needs. By your logic I’m supposed to know everything about electronics in order to be qualified to purchase electronics. if I’m not knowledgeable enough in electronics then I shouldn’t own any electronics. Maybe I should go take a course before attempting to purchase a stereo system otherwise I’m not qualified to own one. I guess I’m supposed to know all about Watts, ohms, transformers, and everything else so I know what to pick out from the store. I don’t know what planet your living on but I’ve been around for better than half a century and where I come from people go into a store and talk to salesman that are supposed to be knowledgeable about the merchandise they sell and generally come to a conclusion as to what to purchase according to that knowledge. I’m no genius like you apparently are but I am smart enough to know that electronics need ventilation, especially amps so this unit was given plenty of it. I don’t normally listen to music at high volumes but as I stated earlier the one time I turned it up at half volume so I could listen to it out on my deck is the time it crapped out.( hence the 40 day time it took to "figure it out”)

Quite frankly my children are absolutely none of your business and I’ll thank you very much for leaving them out of this conversation. Use a little common sense. I don’t think you would care to have someone try to tell you how to raise yours. Or maybe you don’t have any. I’m inclined to believe your not even a consumer as claimed in your report. Im betting your a paid employee of Best Buy who is paid to rebuke the overwhelming number of complaints against Best Buy. I mean after all, there are so many it only makes sense that Best Buy would need someone to do it.

Funny how Ive seen so many people online who are complaining about the same thing I am. The return policy. It also appears that several times Best Buy actually changed their return policy to 30 days. Apparently they saw the light at some point but unfortunately went back to the more unreasonable side.Even 30 days is not enough. 60 days is reasonable. 90 days is appropriate and in my opinion should be required for any retail store. To me it’s pretty bad when I can get a better return policy online than I can in a brick and mortar store.

Chances are I will make an attempt to work this matter out but only because I don’t want the hit on my credit report. But I will absolutely never buy from this store again and will discourage others from doing so as well. A 14 day return policy effectively gives Best Buy the ability to knowingly sell defective or broken merchandise with the comfortable knowledge that the defect will not be discovered until after the 14 day time period has elapsed. As I stated in my original posting. I could go there on Black Friday and purchase a Christmas gift for a family member, take it home wrap it up and come Christmas morning when the gift is opened and it’s broke I’m out of luck with taking it back to Best Buy. I have to deal with the manufacturer. That’s just unfair. I have to pay for a product that’s supposed to be new but now it’s not because I had to have it repaired right out of the box. Anyone that thinks that’s good business practice must be a representative of the business.

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#6 Consumer Comment

Teach your children well

AUTHOR: coast - (United States)

POSTED: Tuesday, November 13, 2018

Best Buy’s offer of warranty repair was the proper response to your complaint. Your claim of deceptive business practices is not valid because Best Buy stood behind their posted policy that you agreed to at the time of purchase.

You are an unreasonable customer and your actions were childish. Credit card default will result in higher interest rates for the next 7-10 years. That will cost you far more than the price of the receiver.

“Not sure where you get your reasoning from but it sounds as if your very young and not so bright”

The word is you’re, not your. So maybe you’re the one that’s ‘not so bright’. You’re guilty of not teaching your children proper business ethics. You taught them it’s ok to refuse compromise, overreact and violate the terms of an agreement.

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#5 Author of original report

I don’t argue with idiots

AUTHOR: Darren - (United States)

POSTED: Tuesday, November 13, 2018

 Either way you look at it 14 days is an insanely short time to stand behind the product you sell. I have replaced all the items I returned with adequate equipment purchased from a local online retailer who took the time to actually ask me questions about what I was looking for in an Sound system and lead me in the right direction so that I received equipment that would accommodate my needs. And by the way, they offer a 60 day money back garrentee. Very happy with them and the equipment they sold me. So there really is no more need in wasting time talking to someone who clearly has no idea what customer service is all about

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#4 Consumer Comment

Life Lessons

AUTHOR: Robert - (United States)

POSTED: Tuesday, November 13, 2018

Here are the life lessons you are really teaching your kids..

The retailer is the party who is selling the items and you would think if anyone is required to have some expertise in a product it would be the party selling the merchandise not the consumer.
- Life Lesson Number 1:  If you say something enough times you may actually start to believe it.


Secondly, I was never asked how I would be using the system or what I am looking for in an A/V home theater system.
- Life Lesson Number 2:  If no one asks you how you are going to use something or what you are looking for, don't you dare volunteer any information because they may actually help you and we don't want that.

By this logic, I guess when you go into a clothing store and are at the register you want them to ask you if the pants fit? Perhaps you are at the Grocery Store and picking up a Gallon of Milk and you expect the cashier to ask you if you are sure you want 2%, where if they don't it is their fault if you actually needed Non-Fat.

Third, the volume was at half level. Any A/V system that won’t play at half volume without blowing the power supply isn’t worth buying.
- Life Lesson Number 3:  Even though you don't know anything about something you can always assume it should work a certain way regardless of what it is hooked up to.    So in the middle of Winter don't worry about plugging that 20amp heater into that 15amp circit...it will be just fine.

Forth, the system is supposed to have a protective circuit that avoids damage to circuitry
- Life Lesson Number 4:  Even though you may continually say you have no idea about something, it is okay to continue to make assumptions as to how you think something should work.

Fifth, I think I’m teaching my children the importance of not letting people take advantage of you.
- Life Lesson Number 5: (My Favorite)  When all else fails be sure to make a fool of yourself and return everything yu bought from the company.  But be sure to only return items you still owe money on as returning something you paid for would just be dumb.

By the way as stated before, once you fail to pay what you owe you will get to teach them another lesson entitled "Our Nation's legal system and the Civil Suit process"

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#3 Consumer Comment

Ignorant

AUTHOR: Jim - (United States)

POSTED: Tuesday, November 13, 2018

First of all, since when does a customer know what they need - Incredibly ignorant.  Seriously, if you are planning to go into Best Buy to do what it is you're trying to do, you should at least have some sort of idea as to whether whatever it is you're trying to do will actually work.  If it hadn't worked within the 14 day period, you could certainly have returned it without question.  Instead, it took you 40 days to figure it out.  I'm not sure what else you could have expected except for them to say no?

 

The retailer is the party who is selling the items and you would think if anyone is required to have some expertise in a product it would be the party selling the merchandise not the consumer  Why?  You're walking into a Big Box retail store with people who make minimum wage.  Why would you think they have any more expertise than you?  You might have been better off walking into Walmart, or at least the same.  Consulting with someone you know who knows what you're trying to do will work... before walking in... would be the better move.

 

Secondly, I was never asked how I would be using the system or what I am looking for in an A/V home theater system.  First, it would be your job to ask whether the item you're thinking of purchasing would actually work.  It isn't theirs to ask why are you buying the item.  From there, you will either figure out (a) you're in the wrong store, or (b) they may know what they're talking about.  Second, the store is in the business of selling product, not delving into every person's business.  If you consulted with them and they were wrong, they could be liable for the poor advice, so they don't bother.  Cuts down on insurance costs, which in turn cuts down on price to you.

 

Third, the volume was at half level. Any A/V system that won’t play at half volume without blowing the power supply isn’t worth buying.  It's more likely you had insufficient ventilation to the box that caused the power supply to blow.

 

Forth, the system is supposed to have a protective circuit that avoids damage to circuitry.  Fourth.  WOW.  You really don't know anything.  The power supply is there to regulate and protect the circuitry - if it blows and everything shuts down, then its done its job.

 

Fifth, I think I’m teaching my children the importance of not letting people take advantage of you.  No, what you did is teach your children that you, your words and your promises are worthless.  I suppose when your car breaks down, you'll stop making payments on the car because someone took advantage of you?  Or maybe you have electrical problems in the house, so you'll stop making mortgage payments?  Either is no different than what you did to the retailer.  So when you and the kids are homeless, you can say with your teeth chattering - it's OK kids at least no one took advantage of me?

 

Best Buy's credit card folks will hound you and hound you for the money and essentially destroy your credit in the process.  That's what you're teaching your children.  I used to teach young people who got into credit problems how to manage their situation, and I asked one student how he got into this mess.  He blamed it on his parents who he said were completely irresponsible.  I thought that was a ridiculous statement for a student to make.  I now stand corrected and I owe the young man who said that an apology.  You are living proof as to how kids get into trouble with money.  WOW.

 

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#2 Author of original report

Consumers are not the experts

AUTHOR: Darren - (United States)

POSTED: Tuesday, November 13, 2018

 First of all, since when does a customer know what they need. The retailer is the party who is selling the items and you would think if anyone is required to have some expertise in a product it would be the party selling the merchandise not the consumer. Secondly, I was never asked how I would be using the system or what I am looking for in an A/V home theater system. Third, the volume was at half level. Any A/V system that won’t play at half volume without blowing the power supply isn’t worth buying. Forth, the system is supposed to have a protective circuit that avoids damage to circuitry Fifth, I think I’m teaching my children the importance of not letting people take advantage of you. Very important life lesson. Not sure where you get your reasoning from but it sounds as if your very young and not so bright

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#1 Consumer Comment

Great Lesson

AUTHOR: Robert - (United States)

POSTED: Tuesday, November 13, 2018

This report was so over the top that you can't be serious. But on the off chance you are, you are teaching your kids a great lesson. Hopefully the employees at the store figured you were just one big "Hot Head", and put the things off to the side and kept them until you cool down. Of course if they didn't, it doesn't take away your responsibility from paying.

When you bought the item you agreed to their policies that are printed on the receipt, their web site and throughout the store. If you didn't agree to the 14 day return policy you should have returned it right then. You then took it home and due to your own admitted inexperience you attempted to use it in a way that caused it to overheat. Yet, it wasn't like you just went 1 day over the 14 days..you kept it for almost a month and a half before you tried to return it. So just how long should they "stand behind" their products? 30 Days? 60 Days? 1 Year? As many days as you need just in case you break it? I will tell you one thing. It is unlikely that even if you sent it in for a warranty repair that the manufacturer would cover it due to your "misuse", and yes with the narrative you provided your lack of knowledge would be likely considered misuse.

Well Best Buy may have a lesson of their own. They won't care that you took the items back to the store, when you are 30 days late from paying the bill you LEGALLY owe they will probably hit your credit report. Within 3-6 months your account could be "charged off" and turned you over to a collection agency. As soon as that happens that collection agency will start off with Collection calls. Now, you can stop the "calls", but eventually they will likely file a lawsuit against you.  If this happens you will not only owe the original amount, but additional interest but court and attorney fees.

Oh and if you think when you go to court the judge will care..they won't. Even IF you had a valid complaint against the piece of equipment that went bad(which you don't), you had NO valid claim or justification to stop paying on everything else. By the way you would have a bit more credibility if you handed over EVERYTHING you bought at Best Buy...not just what you still owed on.

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