Best Buy Polaris Refuses to talk to customer after product damage and sexual harassment during installation Columbus Ohio

Purchased an oven from Best Buy Polaris.

Delivery scheduled for a Thursday.

Late delivery. Installer unprepared to move unit. I helped.

Inside I noticed damage, scratches and dents to side of oven. Installer said they were there when he unpacked.

Installer gets oven working and offers to come back for $20.00 to install a u-joint at a later date so oven can be flush against wall. I agree and take his number. 

I call BB and inform them of damage and temperature gauge off by 40 degrees. Joey, BB dept manager says Chris in the Resolution department will call me for compensation for time lost and damaged oven. He also discussed oven replacement. To date and after many many calls, I have never heard from Chris.

Two nights later I receive texts from installer asking me to come over. I don't respond. He asks again and asks me if I want to make extra money. Boyfriend picks up my phone, blocks number, erases call.

I report this to BB the next day and speak with their management who assures me BB stands behind me 100%.  Got a lot of promises and lip service. There are 2 separate situations and I should not confuse them. I then speak with Joey who says he'll look into it and get back with me. This is Saturday. 

Monday, after not hearig from either Chris or Joey, boyfriend Doug and I drive to BB to speak with Joey in person. He tells us the same thing happened to another woman that day and she was sending him the text messages from the same installer. Scenario was identical. BB apologizes profusely. Says they were looking into getting another company because the compaints from that particular installation company were numerous. Joey promises to reach out to us in 3 days and assures us a top rated professional installation team will install the new oven.

One week passes....nothing from BB. I call and talk to department associate. Joey is not in. I ask associate to call him. Associate calls me back and says they cannot speak to me, the new oven delivery has been canceled and hangs up the phone. I call back, he hangs up on me again. It is Monday.

Wednesday I receive a call from BB installation. They say they are Best Buy installation. I ask, "is this the Geek Squad". The man says they are BB installation. I asked him the name of the company. He says Integrity-the same installation company I had the problem with. The man on the phone could not give me the name of the installer so I said not to come. I could not call BB because they won't talk to me so here I sit looking over my shoulder for a guy that propositioned me for sexual services, knows where I live and has probably been fired, and an oven that is damaged and not working properly.

There, you have it. I have been treated like dirt by Best Buy, through no fault of my own. Best Buy must think they are too powerful for any recourse from me and can just shut me out. I am a bumble bee turned hornet.