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Report: #483375

Complaint Review: Best Buy Stores (National Chain) - Internet

  • Submitted:
  • Updated:
  • Reported By: Pat austin — Burleson Texas USA
  • Author Not Confirmed What's this?
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  • Best Buy Stores (National Chain) www.bestbuy.com Internet United States of America

Best Buy Stores (National Chain) Thieves, liars and just plain dishonest Burleson, Texas

* : heres what to do

* : Who's Stupid?

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I took my laptop in to have a virus removed. Their geek squad said i have over 400. I find that hard to believe, as I never go to chat rooms, and don't have children

They supposedly removed the so called viruses and then proceeded to tell me my hard drive was broken and wanted to sell me another one. I said no

I disputed the chg with Discover. Then BB said and provided documentation I had agreed to have this work done.

Granted, I agreed to have the virus removed, but not for them to damage my hard drive and put scratches and steal my cable.

I am still working with Discover to continue to dispute this.

I have many legal documents on the hd and am unable to get them off.

Now, the idiots at the geek squad said they could transfer the data for another 99 bucks, but if it is broken, what are going to do, transfer broken information to a clean hd? They are so stupid

 

 

 

This report was posted on Ripoff Report on 08/21/2009 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-stores-national-chain/internet/best-buy-stores-national-chain-thieves-liars-and-just-plain-dishonest-burleson-texas-483375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2

heres what to do

AUTHOR: Vaporize - (U.S.A.)

POSTED: Friday, August 21, 2009

Get a firewall, get anti virus, get a spyware detection, keep all software and drivers up-to-date.  I recconmend NOD32, F-secure, or AVG,  When you are not using your computer turn it off. Does not hurt to unplug it either.


 


Next read up on computer maitence...


Never open an email or attachment unless you know exactly who it is writing you or what you are opening, most providers will scan it for you as well, you should do the same.


 

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#1

Who's Stupid?

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, August 21, 2009

Let's see you had them remove "a" Virus.  Well first Viruses are like Cockroaches or Ants.  If you see one there are hundreds you don't see.  Second, if you had to have them remove one that means you didn't have any Anti-Virus software installed, or if it was installed you didn't have it running. 

As for the "I never go into chat rooms, and don't have children"..please.  Off the top of my head I can think of at several ways to get a virus or worm on a computer and none involve children or chat rooms.  Such as going to an infected web site, opening a document you receive through e-mail, not keeping up with updates to Windows(assuming you are on Windows).  Given time I could probably come up with several more as well.  Quite frankly having kids may have saved you from this, because there are a lot of kids that have more computer knowledge than some adults.

Also, yes a hard drive can be "broken" and still be able to get data off of it.

The only claim that MAY be valid is if you say they did not return a cable you gave them.

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