Best Buy dishonest, fraudulent, customer service, price games lying stealing television stereo entertainment audio computers Ripoff Bellevue Washington

Amy:

You don't even have a clue just how much Best Buy Screws the customer.

They have an will always use deceitful business practices against the customer.

And will Cheat you out of as much money you have till you call them on their service, or product.

Get Real, and get a real understanding of just how Best Buy operates.

it has escalated to the corporate level and now they are denying responsibility. Kind of like their employees. It appears further action is necessary.

D I am so sorry for all the trouble you have encountered with Best Buy. As I don't work in the Seattle area I am not familiar with the exact practices of that particular store. It is up to the discretion of the General Manager whether or not he will honor an online price or a price match to another retailer.

I know that in my store the managers do understand that prices change for all merchandise and we do what is necessary to ensure our customers are happy. Even the most understanding of managers however are limited by corporate on how far out they can make any exceptions.

When did you become aware the cost of your television had gone down? If it was brought to your stores attention within the 30 days from the original purchase there should be no reason that they refused to match it for you. It is only after the 30 days that the GM has to make the decision whether or not to match it. It states at the top of every receipt that all price matches must be done within the 14/30 day return policy depending on your product.

If you were within that time frame, they should have done a price adjustment that day when you brought your receipt back to the store.
As far as the Reward Zone certificates are concerned it is true that they cannot be used online. Because the individual bar code on each certificate has to be scanned in order to be redeemed, so far this can only be done in the store. However they are working on a way to redeem them online, it is still in the testing phase as of right now.

Now concerning the employees who ignore customers, unfortunaley this happens to be a sad fact in every retail store. Employees who do not take their job seriously. I have seen it not only in my own store but also every other store I've been to. They believe they are there just to make it through their shift and collect their paychecks.

This happens to be one of the areas that I myself happen to have a complaint about the company. I don't believe that anyone should work in a place that they are not committed to actually "working" at. It is one thing not to be able to help a customer find a tv if you know absolutely nothing about tv's because you work in the media department or any other department, but that does not excuse the fact that they did not help you regardless. In our training we are taught that if you cannot help a customer because of lack of knowledge then you get someone that CAN help.

By the time this posts if your matter has been resolved then good luck to you, if not then I would recommend going back to the store you purchase it at, bringing with you your original receipt, and ask for the store manager right away. And please whatever you do try to keep your voice as calm as possible throughout the conversation. Go at this with a mindframe of confidence and ease that way they cannot refuse to help you again because you raise your voice within the store.

I hope this information helps you.