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Report: #1189166

Complaint Review: Best Buy - Columbus Ohio

  • Submitted:
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  • Reported By: Steven — Westerville Ohio
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  • Best Buy Columbus, Ohio USA

Best Buy Customer Service Nightmare Columbus Ohio

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I bought a Bosch dishwasher at the Best Buy on Morse Rd. in Columbus, Ohio, in February of 2013. It worked fine until September 08, 2014, when it just "died." 

I called Best Buy, which turned me over to AIG, the administrator of the extended warranty.  Two months and three service calls later, I still have no working dishwasher.  AIG refuses to replace the unit and Best Buy tells me they can't do anything: it is all up to AIG.

So, I have had no working dishwasher for over two months. Best Buy has not been remotely helpful and AIG won't do anything but continue to order more parts. They don't even want to talk about replacing my dishwasher with one that works, let alone refunding my money.

This is my Customer Service Nightmare. I have learned (the hard way) that Best Buy does not care about taking care of their customers.  I will never again purchase anything from Best Buy.  I will never again buy a Bosch appliance. And I will never, ever buy an extended warranty from AIG. Buyer Beware.

This report was posted on Ripoff Report on 11/15/2014 05:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/columbus-ohio-43219/best-buy-customer-service-nightmare-columbus-ohio-1189166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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