Complaint Review: Best Buy - Costa Mesa California
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- Author Not Confirmed
- Best Buy 901 S Coast Dr Ste F Costa Mesa, California United States of America
- Phone:
- Web: http://bestbuy.com
- Category: Audio & Electronic Retail Stores
Best Buy Best Buy illegal practices Costa Mesa, California
*Consumer Comment: Shady perhaps, but not illegal
*Consumer Comment: The optimization is not "required"..
*Consumer Comment: ?
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I ask another young gentleman what is the store number and the name of manager in charge of everything. He said he can not give out the information. I told him that this is for a complaint and if he does not tell me I will find someone who will. He then promptly told me the store manager is Jason Benze which I soon find out was a lie. I went to the exit toward one of the employee wearing a yellow shirt and asked for the store manager by the name of Jason and he looked completely confused. Another Best Buy representative walked by and identify himself as the store manager, I asked him for his name. The manager told me its Micheal but then pause half way and ask what is this concerning. I told him what I told John and that I will be complaining to corporate. He told me that he will call the manager in charge of computers which has the final say.
The manager identify himself as Nathan Mayers and repeated what John originally said. I asked the manager if the laptop has been open, if not he could just take off the packages. He told me that the laptop has been open to perform the "optimization." I told him that I was not made aware of the condition by the ad, bestbuy.com, or any of the Best Buy personnel. I informed him that trying to sell pre-used items as new without marking it as such is unethical if not out right illegal. If the customer wants the service he or she should be able to opt-in and be informed that his or her laptop will be open and service. He told me service was performed by trained and certified employees. I told him it doesn't matter you can't sell opened items as new without informing the customer. I also asked for the credentials that qualifies his employees to service the computers because now I am worry about cosmetic defects, void warranties, or even the wrong item. He reinstated that the employees are certified by Best Buy and refused to produce the documents that I requested as if I was to take his words as truth. I told him there is nothing on the box to identify who service the computer so when it breaks upon opening who do I blame; what if the employee switch the power adapters by mistake and break the computers; what if the employee installed malware or spyware and steal people's personal information because they did not know that their computer was tamper with by uncertified technicians. I asked him: is Best Buy responsible for agreement with Microsoft and that anything I do to infringe that agreement is actually Best Buy's fault. He became more and more defensive and asked what would I like him to do. I said: since Best Buy did the "optimization" and I do not want it, there is a way to restore the computer to its factory condition by the manufacture either by disk or a partition on the hard drive. I told him I would overlook the opened nature of the laptop and I will not be getting any service that I do not need because of the restore process and I will wait. He told me that it was not possible, you cannot restore the laptop, which I knew to be a complete lie. According to the user manual taken from Toshiba's website1, on this particular laptop on page 59 one can restore the computer to its factory condition. He told me that if I was willing to wait till the end of the day and if no one buys the laptop with the plan he would sell it to me for the price promised on the ad. I informed him that idea was ridiculous, the laptop is on hand, I am here, this store is not an auction site, I should be able to buy the laptop as promised by the Best Buy ad and bestbuy.com. The manager continues to say that it is reserve for customers who will pay the extra $80 fee first, if no one buys it at the end of the day I can have it at normal price. I told him that I will complain to corporate, the FTC, the BBB, Toshiba, Microsoft, and the local new channel. I walked out the store at 1PM.
I understand that John and the Manager by the name of Michael was doing their jobs and was perfectly professional with me, I cannot say the same thing for any other employee I met at the Best Buy store in Costa Mesa.
1
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=2836001&rpn=PSC16U&modelFilter=C655D-S5089&selCategory=2756709&selFamily=1073768663
Edit: FTC Complain # 28383629 (10:04AM, 11/27/2010)
Edit: BBB Complaint https://minnesota.app.bbb.org/complaint/new/?bid=0000007663
Edit: Complaint.tv http://www.complaint.tv/best_buy-3819.html
This report was posted on Ripoff Report on 11/27/2010 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/costa-mesa-california-92626/best-buy-best-buy-illegal-practices-costa-mesa-california-665835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Shady perhaps, but not illegal
AUTHOR: MichaelJc - (USA)
SUBMITTED: Monday, November 29, 2010
I bought a laptop from Best Buy about four months ago. The laptop I wanted was the last in stock and it was 'Optimized". I simply told the salesman that I was not interested in being charged $80 dollars for a sub-standard anti-virus program and the clearing off of some programs. I was also not happy that the box was open, as it was a gift for a teenage boy (you know how they are). The salesman agreed to knock off the $80 AND let me keep the "optimization" package. That was good for me, so I bought it. My nephew has not had any problems with it at all.
#2 Consumer Comment
The optimization is not "required"..
AUTHOR: Ronny g - (USA)
SUBMITTED: Monday, November 29, 2010
..however, if the only models left are optimized units, then you can choose to purchase the optimized unit, or have them look up if another location has any that were not optimized. If there are none left..you lose..Black Friday sales items are not subject to "rain checks"
Has long as at ANY point in time..they did offer the laptop at the advertised price without optimization..then it is not bait and switch..but simply an attempt for BestBuy to turn a profit on the sale rather then lose money.
A bait and switch can only be constituted if the retailer had never sold..or intended to sell the advertised item for the advertised price. Simply running out of the item does not constitute a bait and switch....it just constitutes an angry consumer who got there too late.
We read about this EVERY year..from complaints about EVERY major retailer..lodged by consumers that were too late. Next year get up earlier and wait outside freezing like the rest of the morons.
#1 Consumer Comment
?
AUTHOR: I am the law - (USA)
SUBMITTED: Monday, November 29, 2010
I was always offered this "optimization", but never took it. I never heard of them making you take it.
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