Best Buy, Vuckovich, Bryce institutional indifference to customer service Fox Point Wisconsin

I was impressed with your wielding of insults [ample rump & “pops”] woven in with such tight logic on the purpose and goal of customer service.  I also liked your all-American approach to spelling - not being a slave to conventional wisdom or the dictionary, you have your very own personal way to spell words. However, I have neither the time nor the crayons to explain it any further to you.  I am reminded by you of a few writings:

1. Insults are the arguments employed by those who are in the wrong. Jean-Jacques Rousseau 
2. When the debate is lost, slander becomes the tool of the loser – attributed to Socrates and others

I learned long ago, never to wrestle with a pig. You get dirty, and besides, the pig likes it. George Bernard Shaw

 Or just admit that YOU just didnt want to get off that ample rump AND GO INTO THE STORE!!!!5-6 days BEFORE xmas and YOU wonder WHY they cant answer the phone. Sorry "pops" but at that time of year they MUST take care of the people in front of them GIVING THEM MONEY!!! If this was so important then YOU should have grabbed the item and your reciept and went into the store. YOU CHOSE to attempt to use the phone system during thier busiest time of year. It sounds like YOU have a problem with expectations. SO YOU have NOT been ripped off and its actually understandable WHY they didnt answer the phone. But people like YOU who have SERIOUS self-entitlment issues just cant understand when the SERVANTS dont respond to YOU. Lets address YOUR complaint right now.

1. Exactly WHAT do YOU expect that the lowly employee is going to be able to do about the automated system other then apologize? Even if every employee went to thier corporate masters and complained, Corporate WILL NOT change what THEY have put into place. So YOUR complaint is that YOU want someone to yell at.

2. Routing your call to another country IS NOT A RIPPOFF!!!! Its BUSINESS!!! Once again the self-entitlment that ALL America shows just wont let YOU get past NOT being able to speak with someone who speaks english BETTER!!!

3. If YOU did not purchase the extended warrenty AT THE TIME OF PURCHASE then YOU dont have an extendeed warrenty, YOU only have the manufacturers warrenty. I dont even work for BB and I can tell you this.

So YOU got your answers now go away because YOU have NOT been ripped off in ANY WAY and just want something to b***h about.

Maybe you should re-read the complaint; it was about a failed customer service paridigm, that is,

1. menu system answering calls to the store that fails to connect the customer to a person;
2. a call center located in the Phillippines that is uninformed and unintelligible
3. and systems designed to defeat rather than deliver customer service.

The customer service "system" is circular and delivers no service.  Most consumers complain about menu systems, poor service centers and "off-shore" call centers who deliver little or no support or service to customers.

You, Sir, are the exception and would rather drive back to a store than simply call it on the phone; I would not.

So long as you accept poor service without an objection, you deserve the service you get.

-dpc

So if we get this right. This ENTIRE "RipOff" is that you "wasted" a little over an hour in trying to talk to someone at the store. Keeping in mind that we don't know what time of day you did this and it was 5 days before Christmas. So you weren't out any money, and actually they lost a sale since you weren't able to give them what is basically free money to them because you couldn't buy the extended warranty.

That's it..right?

If this was such a key and important item for you, why didn't YOU inquire about it while you were at the store? It appears you are in the same city as the Best Buy. So how come you didn't go back to the store itself to register your complaint? If your answer has anything to do with it being busy..think about that for a minute and see if you find a flaw in your "complaint".