Best Buy Don't Buy from Best Buy Purchased New Lap Top It Lasted just over 2 wks video card went bad Best Buy Not doing the right thing Irving, Texas

If you read as bad as you write, they may explain the confusion.

Go back and try the third grade again.



As far as those warranties go, they are useless on something you cannot afford to be without.

I always laugh when the salesperson tries pushing that crap on me.

I always ask, does that plan include local repair and same day or next day service? If not, does it offer a loaner? If both  answers are "no" that plan does absolutely nothing for the business customer.



And, those plans on computers are almost half of the original purchase price, so I always say that I'll just save that money and apply it to a new unit when I have a problem, then send the broken one off for factory warranty service, and have a spare, or fix it myself. Much smarter plan for a business user who cannot be without a computer.

Your "3 year GSBTPP" is 3 years from the date of purchase.  Only physical damage is added in year one, otherwise, any malfunction, as others have posted, goes to Toshiba under warranty.  The BB store has ZERO to do with any repair.   At some point you are bound to get screwed.  Go through Toshiba authorized service directly and get a pro-rated refund on the plan.

If you were "told" nefarious stories by salespeople, then shame on you.  Why in the world would you listen to anyone other than an attorney for BBY?  The voluminous posts on this website tell it all.

No one from Best Buy told you that your laptop would be repaired in 48 hours, you just made that up. GS does not repair laptops @ the store and it would take more than 2 days just to ship it to the repair facility. If you are still within the manufacturers warranty period (which you are) your best bet is to call Toshiba yourself and get an RMA then send it directly to them. Your turnaround time will be much faster and they will mail it directly to your home so you don't even have to go to the store. 

As someone else pointed out earlier, your service plan picks up after the manufacturers warranty runs out.

P.S. Unless you bought the additional accident policy your laptop will not be covered if you drop it or spill something on it (even then it's up to the discretion of Best Buy whether or not they will cover it). You better find your receipt and find out exactly what you paid for.

P.S.S. NO attorney is going to rescue you on this issue, just get your laptop back and deal with it yourself.

You need to let them send it off to Toshiba. You got a lemon. For that price I wonder if it was new? You can rent one to keep you going quite easily. You can get more flies with sugar than vinegar. Use the spell checker!

You had the computer less than a year. The extended warranty has not even started yet. They want to ship it back to Toshiba so that it can get fixed under the Toshiba warranty.

You have no grounds to sue Best Buy for anything. Just give them the darn laptop and see if they can get you a loaner or something if it is that critical that you have to use it.