Best Buy Does Not Honor 2 Year Warranty, Employee Lied To Get Us To Buy Warranty. Bought Mp3 player for son, 2 year warranty, was told it would cover anything, Best Buy will not honor Marysville Washington

First off, Sansa is not an off-brand, unless you define anything other than an apple ipod as off-brand. Sansa is a respectable manufacturer of MP3 players and other small electronics. I also believe that it has only two buttons.

Secondly, GSBTPs only cover accidental damage and handling on laptops. Nothing else. I know that many employees simply say 'it'll cover anything' and let it go, but that's not the truth. If it helps any, they don't lie on purpose. I only know about the things the service plans don't cover because of my own misfortune. I know the service plans up and down, and even before I got hired there, I knew them better than the man who trained me. He told me to simply say 'anything's covered.'
If employees don't come here and read and listen, they have no way of knowing, really.

That having been said, kids drop stuff. There's no way to prove it either way.

You made several mistakes
1. never buy anything from bestbuy that has more than 2 buttons
2. You bought a generic off brand mp3 player and because of that you payed a price.
3. How do you know for a fact that your son is telling the truth, kids do lie after all.
4. Next time lie your pants off to them and it will get you much farther.

Okay, I understand being frustrated about the situation. I would be too! However, I do want to mention that it's going to depend on the type of warranty that was purchased.

For the most part, the Geek Squad Black Tie Protection (abbreviated GSBTP from here on) covers accidental damage from handling. Now, depending on the type of coverage you have, it should be covered.

Now, there are a few things that GSBTP does NOT cover, and that is if the item is lost, stolen, or completely submerged in water.

What I would recommend to you is going to the store and talking with someone else, or if at all possible, going to a different store.