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Report: #659082

Complaint Review: Best Buy - Mesa Arizona

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  • Reported By: Steve — Queen Creek Arizona United States of America
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  • Best Buy 6315 E. Southern Ave Mesa, Arizona United States of America

Best Buy Defaultive Lemon Gateway Desk Top computer Mesa, Arizona

*Consumer Comment: Are you serious?

*Consumer Comment: Well..

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On March 12, 2010 I purchased a Gateway desk top computer from the Best Buy chain in Mesa, Arizona.  Since October 29, 2010 it has been returned to the store three (3) different times for the same defaultive problem: No signal, no images on the monitor.

The first trip which took two weeks to get back they replaced the Motherboard.  As soon as I got it home I plugged it in and it didn't work,took back to the store.  When I got it back the second time they replaced the power source after being gone for another two weeks. 

After plugging it in it worked for one day them resumed having the same problems: No signal, No images on the monitor.  I took it back for the third time to see if they could fix it, as of November 06, 2010 I am still waiting for the return of my computer.  As of this date it has been out of my use for a total of Thirty-Nine (39) days.

I did contact Gateway during this process, they informed me that Best Buys repair services are not qualified or competent to fix these computers.  I am starting to agree with them, considering Best Buy couldn't fix the same problem after three (3) tries.

I refused to buy the extended warranty when this machine had a one year manufacture warranty for these exact problems. 

 

This report was posted on Ripoff Report on 11/06/2010 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/mesa-arizona-85206/best-buy-defaultive-lemon-gateway-desk-top-computer-mesa-arizona-659082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Are you serious?

AUTHOR: Just Another Statistic - (USA)

POSTED: Friday, November 19, 2010

First off, you made the mistake of buying a gateway computer.  Secondly, you passed on any type of store coverage.  Once you pass on a store coverage, the only thing that they are obligated to honor as far as you are concerned is their return policy.  On a desktop computer, they owed you nothing more than the option to return it or exchange it if it was defective within the first 30 days that you owned it.


Now here you are going back to the store you bought it from expecting them to repair it for free? Seriously?  The only thing working in your favor here is that the computer is still under its 1 year manufacturers warranty and the store being considerate enough to mail it to a gateway service center on your behalf and save you the hassle of dealing with shipping labels and gateway directly.

As for contacting Gateway, I find it ironic that they are telling you that Best Buy is the problem and is incompetent when it is actually gateway service centers doing the work.  Best Buy is simply your interface with UPS at this point.  

Now had you purchased a Best Buy coverage, perhaps it would have been sent to one of their service centers and it may have been fixed properly the first time, who knows.  You could have also bought something from a different brand that has a better quality reputation...

It is always disappointing to get a defective unit, but it is even more disappointing to see someone that has no idea as to what is going on spouting off accusations that tarnish the reputation of another.  Have you even bothered to ask what is going on with your computer once you hand it to them, or does the fact that you walked into a Best Buy default it to a problem with Best Buy?  Know the product processes and what is going on before you point fingers.
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#1 Consumer Comment

Well..

AUTHOR: Ronny g - (USA)

POSTED: Saturday, November 06, 2010

..if you did by the service plan..you would have been given a brand new laptop. You chose to only have the manufacturers warranty and this is what you have. If Gateway really told you BestBuys repair services and not qualified to fix these computers..then you might want to ask BestBuy who is servicing it. If it is under manufacturers warranty it can be sent to the manufacturers service center.

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