Complaint Review: Best Buy - Mesa Arizona
- Best Buy 6315 E. Southern Ave Mesa, Arizona United States of America
- Phone: (480) 807-1900
- Web:
- Category: Computer Fraud
Best Buy Defaultive Lemon Gateway Desk Top computer Mesa, Arizona
*Consumer Comment: Are you serious?
*Consumer Comment: Well..
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
On March 12, 2010 I purchased a Gateway desk top computer from the Best Buy chain in Mesa, Arizona. Since October 29, 2010 it has been returned to the store three (3) different times for the same defaultive problem: No signal, no images on the monitor.
The first trip which took two weeks to get back they replaced the Motherboard. As soon as I got it home I plugged it in and it didn't work,took back to the store. When I got it back the second time they replaced the power source after being gone for another two weeks.
After plugging it in it worked for one day them resumed having the same problems: No signal, No images on the monitor. I took it back for the third time to see if they could fix it, as of November 06, 2010 I am still waiting for the return of my computer. As of this date it has been out of my use for a total of Thirty-Nine (39) days.
I did contact Gateway during this process, they informed me that Best Buys repair services are not qualified or competent to fix these computers. I am starting to agree with them, considering Best Buy couldn't fix the same problem after three (3) tries.
I refused to buy the extended warranty when this machine had a one year manufacture warranty for these exact problems.
This report was posted on Ripoff Report on 11/06/2010 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/mesa-arizona-85206/best-buy-defaultive-lemon-gateway-desk-top-computer-mesa-arizona-659082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 Consumer Comment
Are you serious?
AUTHOR: Just Another Statistic - (USA)
SUBMITTED: Friday, November 19, 2010
First off, you made the mistake of buying a gateway computer. Secondly, you passed on any type of store coverage. Once you pass on a store coverage, the only thing that they are obligated to honor as far as you are concerned is their return policy. On a desktop computer, they owed you nothing more than the option to return it or exchange it if it was defective within the first 30 days that you owned it.

#1 Consumer Comment
Well..
AUTHOR: Ronny g - (USA)
SUBMITTED: Saturday, November 06, 2010
..if you did by the service plan..you would have been given a brand new laptop. You chose to only have the manufacturers warranty and this is what you have. If Gateway really told you BestBuys repair services and not qualified to fix these computers..then you might want to ask BestBuy who is servicing it. If it is under manufacturers warranty it can be sent to the manufacturers service center.


Advertisers above have met our
strict standards for business conduct.