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Report: #48348

Complaint Review: Best Buy - Minneapolis Minnesota

  • Submitted:
  • Updated:
  • Reported By: Vincennes Indiana
  • Author Not Confirmed What's this?
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  • Best Buy PO Box 949 Minneapolis, Minnesota U.S.A.

Best Buy Rip-off Paid for merchandise online never received long hassle to get refund Minneapolis Minnesota

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Ordered and paid for a cd from best buy online (bestbuy.com) on Feb. 8th 2003. Paid extra for 2 day shipping. After 4 days had passed, called best buy. They referred me to ups, who said package could not be found. Called best buy back, they said I must wait 8 more days before they could do anything about it. Keep in mind they have my money.

They did, however, offer to send me another cd out - AT MY COST - do they think I am an idot?? So, I wait the 8 days and in the meantime ups calls back to say the package investigation is over and it is back in bust buys hands. I call again and to no avail they tell me I must wait another 8 days. By this time I have had it. I then talk to a representitive who says he is the head supervisor and he tells me that to get my money back they must investigate it and send me a form to sign. Again he refuses to just resend me the cd I had ordered and informs me that "it is just their policy" that I must re-order and re-pay to get the cd. Again, keep in mind they still have my money.

Finally after serveral more phone calls, and thirty days after the original order, I get an email saying they are finally going to credit me. The clincher is now they say they are not going to refund the 2 day shipping fee!! WHAT!!!!!! This is an outrage. I have done thousands of dollars in business over the internet and have never had such a bad experience. Obviously, I will never do business with best buy.com or best buy in general. Buyers beware!!

Jim
Vincennes, Indiana
U.S.A.

This report was posted on Ripoff Report on 03/07/2003 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/minneapolis-minnesota-55440-9312/best-buy-rip-off-paid-for-merchandise-online-never-received-long-hassle-to-get-refund-minn-48348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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