Best Buy Buyers Beware Valdosta Nationwide

This is the third time that this company has ripped me off and I think that other people need to beware of what's going on when you shop with them. The first product was a Oculus Rift CV1, there was some issues with it and I wanted to return it but Best Buy said that I would have to pay to return as well as a deduction if i use there prepaid label. Keep in mind that this is a defective item and they said there is nothing they could do I would have to pay for them to pick it up and look forward to a deduction when it arrives back to them. I reached out to the BBB and they said they would contact Best Buy and the company would give me a call or an email, but that never happen. This time I bought an electric scooter from them and then when I found out that there was the exact same one on another website for a better price with extra Best Buy said that you can't cancel after you place a order unless it was within 30 minutes. They don't offer tech support for the scooter but they sell them. I was also told by the same representative that if you need help with the item that I would have to contact the  manufacture and not them even though there the ones selling the scooters. None of these things are mentioned at all before buying. Also your allowed to add a service plan whenever you get ready but they won't allow you to make changes or cancel the order after you have paid for it that seems really strange. Buyers beware of this company don't let them get you like they got me.