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Report: #227353

Complaint Review: Best Buy - Nationwide

  • Submitted:
  • Updated:
  • Reported By: glen lyon Pennsylvania
  • Best Buy 449 Arena Hub Plaza Nationwide U.S.A.

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Last December I bought a PCI Express Graphics Card ($150.00) for my fiance for Christmas. When I got to the register, I was asked if I wanted to purchase an extended warranty for an additional amount of money. I responded with saying- Why would I? I wouldn't have the receipt in a year. The cashier said we put your name in the computer so you won't need the receipt. Convinced, I accepted the warranty. A few months later I bought an IPod- The service man asked me about a battery warranty- and again told me the battery will eventually go dead and I would need one regardless. I paid the extra 30 bucks or something and got the warranty, where he indeed put my name into the computer system. Fast forward to July- The Graphics Card breaks. I call up the store where they refused to fix it or return it, Telling me my name is not in the computer system (for the graphics card or ipod) and that there was no way the cashier even took my name because it was Decemeber which is the busiest month of the year. I called The Recepit Line at your corporate office, and they told me because I paid cash they couldn't find it in the computer system. I was so heated, That I called the store and spoke to a manager by the name Melissa ( I believe ) - After telling me I should be lucky I have the warranty options unlike most competitors, She hung up on me. That really did it. I drove 35 minutes to the store, where she proceeded to yell at me and make me feel like I was stealing something from that store. She screamed at me saying she will not help me in any sort of way. I was embarrassed beyond belief and couldn't imagine being treated like that. Needless to say, Nothing has been solved. I let it go though and vowed to never shop there again. My sister in law saw something up at the store she wanted as a Christmas present, and I did not buy it for her, simply because I would not put my name on something from Best Buy. I emailed them this letter, and got a response of "if you dont have the receipt- we can't help you" - I then called the corporate office again, spoke with a rep and a supervisor who did nothing but say they can't help me it's my fault I don't have the receipt. I do have the receipt I bought for my ipod which they state im not in the computer for either.. so if I dont have the receipt for the graphics card i KNOW im not getting any sort of refund or new graphics card. This is crazy!!!!

Alicia
glen lyon, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/27/2006 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-rip-off-liars-warranty-lies-embarrased-me-cheated-me-200-dollars-wilkes-barre-227353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 UPDATE EX-employee responds

You have the Ipod receipt?

AUTHOR: Danielle - (U.S.A.)

POSTED: Wednesday, December 27, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.
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#2 UPDATE EX-employee responds

You have the Ipod receipt?

AUTHOR: Danielle - (U.S.A.)

POSTED: Wednesday, December 27, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.
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#1 UPDATE EX-employee responds

You have the Ipod receipt?

AUTHOR: Danielle - (U.S.A.)

POSTED: Wednesday, December 27, 2006
If you have the Ipod receipt, Melissa, then proof of purchase for the service plan should be on there. If it is not, either they didn't ring you up for one like they said they did or you didn't purchase one. Even so, the brochures specifically state that you must have the original receipt in order to process any service calls. It sucks that you were told that they can look you up in the system, but that is not always the case. It depends on a number of factors-how the cashier rung up your service plan, or if the store was operating offline that day. Bottom line, if you ever purchase something that may need a repair in the future (even a manufacturers warranty), keep the receipt.
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