Best Buy What happened yesterday was ridiculous! Nationwide

What happened yesterday was ridiculous! I purchased a refrigerator from www.bestbuy.com and scheduled a delivery today. Around 12PM Pacific time delivery crew has been arrived (Crew id: 126700C) and they check the place where the old refrigerator was located and they refuse to take it back rite a way. They found some excused to not even touch it and wanted to leave the refrigerator somewhere inside the house and leave. I asked them to help me at least to take it out since it is heavy stuff and I could not do it by my self. They did not even wanted to to that neither. I told them that I paid for this service and you were not doing your job.

This is not suppose to be like this. We have a newborn at home and we need that refrigerator. After a while they started give me an attitude and wanted to take the refrigerator back. I told them that no you could not take it back because it is my stuff and I paid for it but they said they could take it back which they did! They refused to give my item to me which I paid over $1000 and left my house with very bad attitude. One of the guy even wanted to call me outside to fight. I do not understand how this kind of rude person could work for Best Buy. I called the customer service 3 times and they did not come up with solutions as well. They said that the soonest they could delivery it 4/22/2017 which is Saturday or later. We have been already waiting it for 4 days and we do not want to wait more. I need a solution as soon as possible.