Complaint Review: Best Buy
- Best Buy
- Category: Audio & Electronic Retail Stores
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What happened yesterday was ridiculous! I purchased a refrigerator from www.bestbuy.com and scheduled a delivery today. Around 12PM Pacific time delivery crew has been arrived (Crew id: 126700C) and they check the place where the old refrigerator was located and they refuse to take it back rite a way. They found some excused to not even touch it and wanted to leave the refrigerator somewhere inside the house and leave. I asked them to help me at least to take it out since it is heavy stuff and I could not do it by my self. They did not even wanted to to that neither. I told them that I paid for this service and you were not doing your job.
This is not suppose to be like this. We have a newborn at home and we need that refrigerator. After a while they started give me an attitude and wanted to take the refrigerator back. I told them that no you could not take it back because it is my stuff and I paid for it but they said they could take it back which they did! They refused to give my item to me which I paid over $1000 and left my house with very bad attitude. One of the guy even wanted to call me outside to fight. I do not understand how this kind of rude person could work for Best Buy. I called the customer service 3 times and they did not come up with solutions as well. They said that the soonest they could delivery it 4/22/2017 which is Saturday or later. We have been already waiting it for 4 days and we do not want to wait more. I need a solution as soon as possible.
This report was posted on Ripoff Report on 04/20/2017 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-what-happened-yesterday-was-ridiculous-nationwide-1368704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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