For Good Customer Service, DO NOT BUY from BEST BUY & SAMSUNG! Horrendous customer service, Likes to give the run around and blame shift, Shameful business practice Nationwide

I bought a SAMSUNG television from BESTBUY online and when I discovered that the screen was cracked, I went to my local BESTBUY, receipt in hand to get a replacement.  I found out that, since it was after their 15 day return policy, they would not replace the television, despite my having purchased the extra protection, but that I should contact SAMSUNG.  I contacted SAMSUNG, sent the information and photos they requested and, after A LOT of back and forth, I was told that this was BESTBUY'S problem.  I then emailed BESTBUY only to have them email me back, saying to contact SAMSUNG!  So now, I have a useless, broken television, a useless extra protection warranty and some big time disgust for such shameful customer service on both of the parts of BESTBUY and SAMSUNG.  I could understand if I had a history of returning things, but I've been a loyal consumer of both of theirs for over a decade.  Not anymore!  Do not buy products from either of these companies, to let them know that this kind of customer service, with all of the retailers and manufacturers out there, is not acceptable!