Best Buy One star is too high of a rating for this place! Novi, Michigan

One star is too high of a rating for this place! Do not buy anything from this store most of all the extended warranty! The "sales team" flat out lies about how the warranty works. Then the manager takes the employees side and tells the customer there's nothing anyone can do! Great manager training alienate the customer as fast as possible.

I deal with clients from across the country all day long, this palce is run by high school kids. So now we wait for it to be shipped out for repair (hopfully not to Japan or China). I took a chance buying the floor model and the only reason I bought the warranty in the first place was because the salesman assured me that all I have to do is bring it back to the store for a credit applied to purchasing something else.

I asked him five different ways how the warranty works and sure enough the first thing they say when I have to return it is "we have to ship it out for repairs before anything else can be done" the exact opposite of what I was told when I bought it. The ironic part is I would have just used the credit to upgrade and buy something better, in turn spending more money. Even if we end up getting a store credit I'll just burn it up on movies and music and be done with them forever. They suck!