Best Buy ripoff Williston Vermont

Rebates: My brother and friend purchased an e-machines computer package from Best Buy at Williston VT. His total purchase was $1003.09 - However, with mail in rebates of $200 + $100 + $100 + $40 / thios would have brought the total to $603.09. He faithfully dis all of the things you are required to do when sending in a rebatre (cut the bar code and send in, send in a copy of your receipt, etc., etc., etc.)

Well, to make a long story short, he kept waiting for his rebate, which never came.....so about 8 months later, he went back to Best Buy, who told him they couldn't help him - he had to call the rebate center.......so now it was 9-10 months and he called the rebate center to find out where his rebate was.

THEY COULDN'T FIND ANY RECORD OF IT AND TOLD HIM HE HAD ONLY 60 DAYS TO GET HIS REBATE AFTER PURCHASE, AND, SINCE HE HAD WAITED THIS LONG, HE WAS INELIGIBLE! We tried everything to get Best Buy to honor the rebate, they refused. (Funny thing is, the computer he purchased sold the next month after he purchased it for $599 without rebates.)

I have spent at least an hour on the phone today with Best Buy - they still refuse to do anything. He has a copy of every receipt, but they claim it doesn't matter. I also note on the receipt that it says you should receive your rebate within 8 weeks (56 days), but they told him he had to call them before 60 days after purchase if he didn't get his rebate. Wow - talk about a short window! Needless to day, BEST BUY IS IN MY OPINION, A RIPOFF!! STAY AWAY FROM THEM!!!!

...AND...did I mention he bought a 3 year service contract too, and when he went in with a malfunctioning on-off button (sticky) they told him "They all do that"!!!!!! He had to tell them he had a service contract and wanted it FIXED!!!!!!!

Don
St Albans, Vermont
U.S.A.