Complaint Review: Best Buy - Wilmington Delaware
- Best Buy 4737 Concord Pike Wilmington, Delaware U.S.A.
- Phone: 302-4770305
- Category: Audio & Electronic Retail Stores
Best Buy ripoff, poor customer service, inept warranty services Wilmington Delaware
*UPDATE Employee: Not all parts can be kept on hand for repairs
*Consumer Suggestion: What Is Reasonable
*UPDATE Employee: Frustration understandable, but we have a side to the story as well.
However, computer again requires servicing a year later. Given we'd paid TWO HUNDRED AND FIFTY DOLLARS for a warranty, I took it back to Best Buy at 4737 Concord Pike, Wilmington, DE 19803 (Phone: (302) 477-0305). They took the computer, then informed me that it would take SIX WEEKS to complete the repair.
I explained that the computer was the only one in our home. I am a writer and my husband is a lawyer; we need our computer. They informed me there was "nothing they could do". So, I called the Corporate Office to complain. I find it patently ridiculous that one can spend two hundred and fifty dollars on an extended warranty and expect no better service than that. The corporate office told me they "were sorry", but there is nothing they can do.
WARNING: DO NOT buy an extended warranty from Best Buy; it is a complete rip off. They provide service as it suits them, NOT as it suits the customer. We would have been better off NOT buying the warranty and paying Sony to fix the computer, and we would have it back in a much more timely fashion.
This report was posted on Ripoff Report on 10/16/2004 08:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/wilmington-delaware-19803/best-buy-ripoff-poor-customer-service-inept-warranty-services-wilmington-delaware-113210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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