Complaint Review: Best Price ATVs - Bestpriceatvs.com - Dallas Texas
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- Author Confirmed
- Best Price ATVs - Bestpriceatvs.com 13401 Denton Dr. Dallas, Texas U.S.A.
- Phone: 866-474-5060
- Web:
- Category: Sporting Goods
Best Price ATVs - Bestpriceatvs.com ripoff Sent a piece of junk ATV that was broken when we got it and broke my son's heart on Christmas! Dallas Texas
*Author of original report: Hard to NOT ACCEPT damaged item if you don't know it's damaged until you put it together!
*Consumer Comment: You're a little confused.
*Author of original report: WHO are you?!
*Author of original report: WHO are you?!
*Author of original report: WHO are you?!
*Author of original report: WHO are you?!
*Consumer Comment: anonymous
Show customers why they should trust your business over your competitors...
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Like everyone looking to save a little money on a high-priced item, I did my research online and came up with Best Price ATVs, aka bestpriceatvs.com. I guess I should have followed my Dad's old advice, "If it sounds too good to be true, it probably is."
I ordered a mid-sized "mini" 110cc ATV for my son for Christmas over the phone on November 14, 2006. It took me several phone calls to even get a live person to answer my newbie questions and take the order, which should have been my first clue.
The website (and the salesman) both stated that I would receive the ATV within 10 to 14 days. One month and two more phone calls later, I finally received the unit -- in a ripped cardboard box sitting on a dented steel frame.
When my son first rode it, it wouldn't stay started for more than a minute and had almost no power. So we charged it overnight, only to discover that there were loose wires and it hadn't taken the charge. We went out and bought a soldering iron and reattached the loose wires toi the battery and tried to charge it again. Still no charge. A friend looked at it over New Year's a proclaimed that, in addition to several faulty connections, it also had atleast a bad starter cylinoid. (I don't know anything about mechanical stuff, but that sounds REALLY expensive to fix.)
So now, my husband and I have each spent hours every day on the phone trying to contact these idiots and find out how to remedy the situation. All we want them to do is pay to have it fixed! Either the phones rings for several minutes with no answer, or a girl puts us into the parts and service department voice mail (which is full half the time and can't accept messages). No one has ever called us back or responded to our e-mails, including one to the owner's personal aol e-mail that I tracked down.
Last night, when I had finally reached my limit, I decided to check them out with the BBB. Lo and behold... They had an unsatisfactory record for selling faulty equipment and failing to respond to phone calls about it.
Today I called my debit card company and had the charges reversed. I'm sure that, once they realize that I have my $619 back, they'll be eager to contact me. I plan on letting the phone ring forever and ignoring their e-mails. :)
Lisa
Logan, Ohio
U.S.A.
This report was posted on Ripoff Report on 01/04/2007 03:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-price-atvs-bestpriceatvscom/dallas-texas-75234/best-price-atvs-bestpriceatvscom-ripoff-sent-a-piece-of-junk-atv-that-was-broken-when-w-228755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Author of original report
Hard to NOT ACCEPT damaged item if you don't know it's damaged until you put it together!
AUTHOR: Lisa - (U.S.A.)
SUBMITTED: Friday, March 16, 2007
Dear John -
This item was delivered to my work while I was out of town. It wasn't until my husband put on the handlebars and tires and connected the battery that we realized it didn't work.
Sending it back was also not an option because the box that it came in was pretty well destroyed and the metal frame badly bent.
And for the record, I HAVE paid for the item. I've also had to pay out of my own pocket (currently) to have it repaired.
I still can't figure out why everyone is so concerned about the company that took advantage of us. Am I wrong, or isn't this a website for consumers to voice their concerns about being wronged?
Lisa (the actual person being wronged)
#6 Consumer Comment
You're a little confused.
AUTHOR: John - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
"As a consumer, I have every right to refuse payment on a damaged item."
No, you have every right to NOT ACCEPT a damaged item and then, not pay for it.
As long as you did accept it, it's in your possession, and the bill is owed on it, you have to pay.
Technically, you have stolen the piece of equipment since you still have possession of it and not paid for it.
#5 Author of original report
WHO are you?!
AUTHOR: Lisa - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
Dear anonymous:
I don't know who you are or why you think that this Ripoff Report pertains to you in any way at all, but...
A. What I did is NOT illegal. As a consumer, I have every right to refuse payment on a damaged item. Check with your lending institution for rules and legal questions regarding this right.
B. Just because I paid less, that does not entitle me to treatment as though I were less of a person. That makes as much sense as saying that the food you buy on sale at the grocery store should taste worse than the food purchased at full price.
I recommend that all people wronged by a company like I was make their voices heard. At this point in time, after having filed my own BBB claim against Best Price ATVs, we are still working on an amicable resolution. Stay tuned...
#4 Author of original report
WHO are you?!
AUTHOR: Lisa - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
Dear anonymous:
I don't know who you are or why you think that this Ripoff Report pertains to you in any way at all, but...
A. What I did is NOT illegal. As a consumer, I have every right to refuse payment on a damaged item. Check with your lending institution for rules and legal questions regarding this right.
B. Just because I paid less, that does not entitle me to treatment as though I were less of a person. That makes as much sense as saying that the food you buy on sale at the grocery store should taste worse than the food purchased at full price.
I recommend that all people wronged by a company like I was make their voices heard. At this point in time, after having filed my own BBB claim against Best Price ATVs, we are still working on an amicable resolution. Stay tuned...
#3 Author of original report
WHO are you?!
AUTHOR: Lisa - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
Dear anonymous:
I don't know who you are or why you think that this Ripoff Report pertains to you in any way at all, but...
A. What I did is NOT illegal. As a consumer, I have every right to refuse payment on a damaged item. Check with your lending institution for rules and legal questions regarding this right.
B. Just because I paid less, that does not entitle me to treatment as though I were less of a person. That makes as much sense as saying that the food you buy on sale at the grocery store should taste worse than the food purchased at full price.
I recommend that all people wronged by a company like I was make their voices heard. At this point in time, after having filed my own BBB claim against Best Price ATVs, we are still working on an amicable resolution. Stay tuned...
#2 Author of original report
WHO are you?!
AUTHOR: Lisa - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
Dear anonymous:
I don't know who you are or why you think that this Ripoff Report pertains to you in any way at all, but...
A. What I did is NOT illegal. As a consumer, I have every right to refuse payment on a damaged item. Check with your lending institution for rules and legal questions regarding this right.
B. Just because I paid less, that does not entitle me to treatment as though I were less of a person. That makes as much sense as saying that the food you buy on sale at the grocery store should taste worse than the food purchased at full price.
I recommend that all people wronged by a company like I was make their voices heard. At this point in time, after having filed my own BBB claim against Best Price ATVs, we are still working on an amicable resolution. Stay tuned...
#1 Consumer Comment
anonymous
AUTHOR: Legion - (U.S.A.)
SUBMITTED: Thursday, March 15, 2007
First of all, what you did is illegal! You cannot legally do a chargeback unless the company that shipped your unit acually has the unit back in their hands! This is a crime! I suggest you answer the phone when they contact you so that you dont have any big problems! Remember if a company is selling something so cheap, they have no money to pick up the phone, give customer support, or send parts out. Try one next time that is a little more expensive that can actually take care of you!
What did you expect?
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