BEST PRICE TRAFFIC SCHOOL metro traffic school Order a DVD was charge for it but was never mail to me miami Miami, Florida

I order a DVD for a driving course for $40 but since they had to mail it to me was going to be another $6.00 since 11/20/2015 i call them on 11/30/2015 to advised them that i did not received the DVD and they told me that was going to re sent me another DVD. I call them again on 11/05/2015 to ask for my money back since they was having a hard time mailing me A DVD (but they could sent me the card the first time in the mail with no problem) on 11/05/2015 i request to speak to a supervisor but she was in a meeting left voice mail also the person i spoke she say was going to make sure the supervisor by the name lourdes was going to call never happen cause I request A REFUND BACK AND THE LADY SAY THE COMPANY DIDNT GIVE REFUND.  i call again on 12/08/2015 to see the status of my refeund since the supervisor name Lourdes never call me back spoke to david he say the mail another DVD on 12/05/2015. i told him that i didnt request another DVD i request a refund he transferd me again to Lourdes Voice mall........bad services they take the money and dont mail the DVD or give refund back